Wolferman'sReviews of wolfermans.com

Received a personally addressed card in the mail offering a 20% discount on my "next product purchase." No exclusions noted--just to place order on line or phone and provide the code on the card. Made my order, a gift, and went to check out with the discount code. Refused the code because it said I had no applicable products. Called to get code accepted. Non-English speaking rep did not know the difference between billing address and shipping address. She asked for my order number even though I explained I could not make the order on line. Kept me on the phone for 35 minutes checking on who knows what. Finally said my item had to be ordered on line and she couldn't help with the discount code. With so many companies marketing food gifts, this level of aggravation, incompetence, and dishonesty is not worth the effort. Ordered my gift from a different company this morning. Took 10 minutes. No fuss or snags. Forget Wolferman's

I purchased 'bundles' for Christmas gifts last year. The shipping was the worst I've ever dealt with. Numerous calls to Wolferman's resulted in "I don't know where your packages are" Two showed that they had been delivered before I even placed the order. Finally, all were accounted for and delivered. A few people told me the product(s) were dry and lacked flavor. Wolferman's did not attempt to make things right. I asked them to remove me from any and all future promotions but, to this day I still receive the catalog.

After many past orders through Wolferman's, I tried sending a gift basket to a sick friend. On 11/12/24, I placed an order and paid extra for the gift to be delivered on 11/14/24. I also paid extra to have a greeting card included. On 11/17/24 Wolferman's sent me two emails - one to apologize for the shipping delay, but saying that the item had now been shipped; the other email said that they forgot to include the greeting card. On 11/22/24, another email from Wolferman's saying that the item I ordered is out of stock. I emailed back the same day asking which of their emails was correct - was it shipped on 11/17, or is it out of stock. No response to my email. On 11/25/24, I checked the Wolferman's website to get a status of my order and I opened an online chat. The representative said the order had not been shipped, but he would arrange for that order while I was online with him. At the end of the conversation, he said to check my account later for tracking information. On 11/26/24, the order was still not in my account, so I opened another chat session and was again assured that the order would be placed and I would get an email and/or phone call to confirm. On 11/30/24, an email from Wolferman's said my order was canceled and I would be issued a refund. That refund has not been processed and, more importantly, the gift to my sick friend has still not been delivered after 2 1/2 weeks. I will never do business with this company again.

Placed order and paid, 8 days ago. Sent me a tracking number with no tracking. FedEx says they have only a "label," no pakage. Wolferman's ChatBots demanded 7 pieces of info to investigate, came back and said they couldn't find the order and that no package was created or sent and "There is no tracking information available to us just yet. We humbly apologize, this is not the type of service we take pride in offering. Thank you for allowing us to assist." NEVER DID ANYTHING. ASSIST? THESE PEOPLE ARE THIEVES!

Harry & David's seem to have ruined the brand. We've been ordering Wolferman's for more than 15 years, with good experiences, but after this experience, we won't be back. Ordered a mix n match basket for my dad's birthday. Committed order to be delivered on 11/13. On that day, there is still no tracking. Started chat and agent told me it was shipped, but delayed. I asked for a tracking number. No response (because it wasn't shipped). Only offered to re-schedule for 11/15 "for no additional charge." Um, this is Wolferman's mistake, I asked for a discount for the delay. Do you know what the agent had the nerve to tell me? "No additional shipping charge is the discount." It took over 30 minutes to get to this point and I had to go, so I just told them to reschedule. I then got literally 7 emails rescheduling the delivery to 11/15. Oof But, that's end of story, right? Nope. They call me back the next day telling me it can't be delivered by 11/15 (the next day) and generously offer to reschedule it for 11/20-24 "for no additional charge." Pi**ed doesn't even begin to describe where I was at that point. I cancelled the order with prejudice. Absolutely ridiculous. Harry & David has totally lost their way with order fulfillment and customer service. If you're ordering for a special event, they will let you down. Do not trust them

I ordered cinnamon rolls for my mother-in-law for her birthday. The package was crushed, apparently during shipment. My mother-in-law reported to me that the inner package had been ripped opened, the rolls had been exposed to the air, they were stale, and they were inedible. I contacted Wolferman's and asked if they could send a replacement. The company said it would. My mother-in-law did not receive a replacement. I contacted the company a second time. The company assured me a second time that it would send a replacement. It also said it would email me when the replacement was shipped. I received no email, and my mother-in-law never received a replacement. It appears to me that the company said it would send a replacement when it never had any intention of doing so. I think the customer service reps told me (twice) what they thought the company wanted me to hear. I think the company never had any intention of honoring its word and figured I would not follow up a third time. If the risk of damage during shipping and associated loss was on me, the company should have told me, rather than lying to me twice that it would send a replacement. I'd rather have the truth than be lied to. I am particularly disappointed because I ordered through the 1-800-Flowers website with which Wolferman's is associated, I am a Passport member, and I order a lot of gifts through 1-800-Flowers. I will not order from Wolferman's again.

I ordered a dozen scones on 8/26. Two days before delivery I tried to track them but there was no information. They were not delivered on time. (9/1) I tried to contact Wolfermans a number of times and the wait time for a person was minimum 101 minutes. I wrote to the corporate offices and got no response. I disputed it with my credit card company. Sept 11l the scones arrived ......long after I wanted/needed them. They are fighting the dispute. Stupid people just lost a customer

Our Promise to You: We guarantee that you and your gift recipients will love the bakery-fresh taste of our Wolferman's Bakery® products. If for any reason you are not satisfied, simply call us and we'll make it right with an appropriate replacement or refund. You can ever talk to anybody in CS for 4 hours lol, who would wait that long