Micah N.
BUYER BEWARE!
I cannot recommend doing business with WJD Exclusives based upon my experience. Over the course of days, I negotiated with the company through eBay regarding a customized Rolex. We exchanged multiple offers and counteroffers, with both higher and lower figures throughout the negotiation. Eventually, WJD sent me what appeared to be their final counteroffer through eBay. I accepted it immediately, completed payment in full, and even paid for expedited shipping. Only after payment was completed did the company contact me claiming that the counteroffer had been entered in “error” and asserting that they had intended to send a higher counteroffer rather than the amount actually transmitted through eBay. On that basis, they refused to honor the transaction. I’m extremely disappointed with how the situation was handled afterward. Rather than insisting upon a single outcome, I repeatedly proposed several commercially reasonable compromises, including resuming negotiations from our prior positions, purchasing additional much-higher valued merchandise as a good-faith gesture, and other business-oriented solutions in an effort to preserve what I hoped would become a long-term consumer relationship. Every proposal was summarily rejected. The tone of the communication also changed dramatically. After initially corresponding in a courteous and professional manner, the company began warning me not to contact ownership, threatening to document any attempt to communicate outside of eBay, referencing legal counsel, and declaring the matter closed. I found this especially disappointing given that I had repeatedly expressed my desire to resolve the matter privately, professionally, and without immediately involving eBay's dispute-resolution process. I informed them of the relevant consumer law and eBay’s policies… their response was to imply legal action if I spoke of this experience and to potentially have my eBay account itself harmed. In my opinion, this is BEYOND unprofessional. As well, I refuse to be intimidated when I am not in violation of any law for telling eBay users (or anyone else) about my negative experience and their documented refusal to honor the sale and send the product which I lawfully purchased in accordance with eBay policies and buyer protections. My advice to prospective buyers is simple: if you negotiate through eBay's Best Offer system with this seller, keep screenshots of every offer, counteroffer, and message. If you receive and accept a counteroffer, be aware that the company may later characterize it as a pricing error and decline to complete the transaction if they have “Seller’s Remorse”. That was my experience and as a result, I have taken my business elsewhere and declined the several counter-offers they have made on other Rolex watches I had been negotiating a final price on with them. Trust is EVERYTHING in business and WORD is BOND. If you cannot count on the word and offered prices from a business on eBay then what is the point of even presenting products here with the option to “Make Offer”? When a seller sends a counteroffer through a marketplace, a buyer should be able to rely upon it. If a business later decides that its own counteroffer should simply be disregarded after payment has been accepted, that undermines confidence in the entire negotiation process. Based upon this experience—which I have NEVER experienced with a reputable seller outside of this case—I cannot recommend WJD Exclusives whatsoever. Buyers deserve to know exactly how this transaction was handled before deciding whether to do business with this company. There are other options here. I would strongly recommend looking into them: BUYER BEWARE!