ElaraReviews of withelara.com

4.8244 reviews
Personal Care

Elara

About Elara

Elara, women's wellness, is a women led, 100 percent online telehealth platform at withelara.com, serving women in all 50 US states. Elara connects patients with licensed providers for personalized, hormone aware care across weight management, sexual wellness, hair restoration, skin, and anti-aging.Elara GLP-1 weight care includes compounded semaglutide and tirzepatide (GLP-1 and GIP) injections, prescribed only when a licensed provider decides treatment is appropriate. The consultation is free, pricing is all-in with no hidden fees, and there is no charge unless you are prescribed. Anti-aging care includes NAD and Lipo-C injections. Sexual wellness, hair, and skin treatments are prescribed the same way.Everything happens online. You complete a medical intake at your own pace, a licensed provider reviews it, and any prescribed medication is prepared by a licensed US pharmacy and delivered discreetly to your door. No waiting rooms, no appointments to keep, just real care for real life.Care is provided by Wasef Health, a partner physician group. A portion of every purchase funds women's health research at the Magee-Womens Research Institute.Elara is not affiliated with other companies that use the Elara name. The only Elara website is withelara.com, and the patient portal is care.withelara.com.Our mission is to help women feel confident, supported, and in control of their health. With Elara you get more than medication. You get a partner in your health journey, with care designed for you.

Elara (withelara.com) has 244 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: withelara.com
Website: withelara.com
Category: Personal Care
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Sandy S.

Jan 8, 2026

Terrible customer service and communication

2nd & FINAL UODATE 1/17/26: My issue has finally been completely resolved, thanks to Salma. She followed through and did exactly what she told me she would do in resolving my problem. She is also passing on to her team my feedback on what I feel could prevent this from happening to someone else in the future. Elara has earned my confidence. UPDATE 1/12/26: After some persistence, my issue was escalated to Salma Lattif. Director of Customer Support, and we had a wonderful and fruitful conversation. She has been nothing but amazing in assisting me. This very professional, caring kind lady has helped me finally get a resolution to my issue. As of now, we are halfway through the process of complete closure of the matter. I honestly feel this happened because I was finally able to talk with someone person to person. Salma has acted quickly and stayed true to her word and I have the utmost confidence in what she is telling me. She is a great asset to Elara and made me feel she genuinely cared. Keep checking my review for the final outcome. *** I decided to use this company instead of the one I had been using for weight loss, upon recommendation from a friend. My experience has been terrible! Cannot reach a human to help me. They seem to be ignoring me even though my problem was supposedly being handled by the director of customer support, who now will not even respond to my email. They signed me up for something in addition to what I requested and wanted because of an issue with the platform. Ten minutes after the Dr said he “approved” me for that I specifically told him I did NOT want it, do NOT send it and do NOT charge my credit card. They charged me $149 for that anyway. It had never been shipped and they would not refund my money and sent it anyway. They sent me something I had to trash. I am now out over $300 for nothing. On top of all of that, when preparing for my first injection I had everything out and was looking for the “stickers” instructions stated to put on the cap after opening. The bottle fell into the floor and busted with all meds coming out before I even took the first shot. No help, no response, when I called the pharmacy they told me I really didn’t need to use those anyway. I had messaged through the platform and they didn’t respond about it until a day later and said I didn’t really need to use the stickers. I have to pay for another bottle to replace it and they are still not refunding for the meds I did not want that they charged me for. While I do appreciate that someone from Elara finally responded below, there are some details they did omit about their ordering process and exactly what happened. Had the Dr have contacted me by phone, as I asked in my response to the Dr when I was questioning the scrip in the chat of December 25, this negative review may have never been necessary. I hope no others have a bad experience like I and some other folks have had with Elara and I am hoping they care enough to make things right.

Response from ElaraJan 9, 2026

Hi Sandra, We’re truly sorry to hear about your frustration and appreciate you taking the time to share your experience. We want to clarify a few important points while also inviting you to connect with us directly so we can review this thoroughly. Elara does not intentionally enroll patients in treatments without consent, and prescription orders are only processed following provider approval and platform confirmation. Once a prescription medication has been approved and shipped, refunds are not permitted under pharmacy and regulatory guidelines, even if the medication is ultimately unused. Regarding communication, we do offer multiple ways to reach our team, including secure messaging through the patient portal, email support, and phone support. We aim to respond as quickly as possible, and we regret if you felt there was a delay or lack of clarity at any point. With respect to medication handling, once a prescription has been dispensed, Elara is unable to replace or refund medication that is damaged, spilled, or otherwise rendered unusable after delivery, as this is governed by pharmacy safety regulations. That said, we understand how upsetting this situation can be and are always willing to review cases individually. That said, our Director of Customer Support has reached out again to resolve the matter. Our goal is always to provide safe, compliant care and clear communication, and we value the opportunity to address concerns directly. Elara Support Team

About Elara

Elara (withelara.com) has 244 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: withelara.com
Website: withelara.com
Category: Personal Care
Listed on Five Star Index: 2026

Elara reviews

Showing 16 reviews with 4 stars · Clear filters

Melissa V.
Jul 24, 2026
Great experience
Great experience So far!
Response from ElaraJul 24, 2026
Thank you so much for your kind feedback! We're truly honored to be part of your journey, and we're here to support you every step of the way!
Sarah
Jul 7, 2026
I’m fluctuating with loss and gain but great customer service
Customer service has been great with answering questions, concerns, checking in and offering reassurance.
Response from ElaraJul 8, 2026
Thank you so much for sharing your experience! We're so glad our team has been able to support you and make your journey feel smooth and comfortable. Progress can naturally fluctuate, but your consistency and dedication are what matter most. We're cheering you on and are excited to continue supporting you every step of the way!
kelley M.
Jun 26, 2026
4 stars only because if the medication…
4 stars only because if the medication gets to strong its hard to adjust the dosage when you are in the middle of a 3 month supply. Other than that I've lost 30 lbs in the last 5 months, feel great and looking better every week!
Response from ElaraJun 29, 2026
Thank you so much for sharing your experience. Congratulations on losing 30 lbs; that's an incredible achievement! We truly appreciate your feedback regarding dose adjustments; please know that you're always welcome to reach out to your doctor through the patient portal for personalized guidance on adjusting your dosage safely at any time. Our medical team is always happy to help! We're committed to providing you with a smooth and seamless experience, and we're here for you every step of the way!
Alex
May 5, 2026
Helpful
Customer was helpful and Replied quickly
Response from ElaraMay 11, 2026
Thank you so much for your kind feedback! We’re so glad to hear that our team was able to provide prompt and helpful support. It truly means a lot to us to be part of your journey! Please don’t hesitate to reach out if you ever need anything, we’re always here to support you every step of the way!
Debbie
Jan 29, 2026
I ordered my medicine on January 23
I ordered my medicine on January 23. I was supposed to be here today on the 28th but it’s still not here at my house and it says no date that it will be here.
Response from ElaraMar 4, 2026
Thank you for sharing your concern; we completely understand how important timely delivery is! Orders typically arrive within 5–7 business days, depending on processing and carrier timelines. If you’re unsure about your order status or would like an update, our support team is always available to look into it and provide clarity. Please don’t hesitate to reach out to us directly; we’re here to help!
Heather Y.
Jan 22, 2026
Positive Experience
Salma, the customer relations director, is amazing at communicating and resolution. So far, my experience with Elara has been positive because of her. My questions were answered, communication was excellent and the orders have been shipped quickly. I have lost 27lbs since October (it's now Jan). I have more energy, my inflammation is gone and the food noise is quiet. I sleep better, have the energy to get my physical activity in every day and I couldn't be happier with my success. Thank you to the team at Elara.
Response from ElaraMar 5, 2026
Thank you so much for sharing such an incredible update; this truly means a lot to us! We’re proud of your progress and the dedication you’ve shown to your goals, and we're honored to be a part of your inspiring journey. We’re also glad that Salma, as well as our team, has been able to provide you with the support you deserve; this is something we deeply care about, and knowing you’ve felt that makes it even more meaningful for us. Thank you for your trust; we’re cheering you on every step of the way!
Sade L.
Jan 12, 2026
The experience was great
The experience was great. Fast approval and shipping. I ordered Lipo C and the medication works great. The reason why I gave a 4 and not a 5 five star was due to the provider response when I had a question. It has been over a week. I still have no response. I don’t know if I’m working with one responder who has like access to the chat or if like any provider can login look at the chat and answer the question I would say that is the only downside for me personally.
Response from ElaraMar 11, 2026
Thank you for sharing your experience! We’re so glad to hear that the approval and shipping process was smooth and seamless, and that you’re seeing great results with your Lipo-C. We also appreciate your feedback regarding the delay in response. Providing timely, reliable support is one of our top priorities, and we’re sorry to hear that your message went unanswered longer than expected. To prevent this from happening again, we’ve expanded our medical support teams to ensure every question is addressed promptly. Your feedback helps us continue improving the experience for all of our patients! Please don’t hesitate to reach out again through the patient portal or our support team; we’re always here to help and make sure you get the support you deserve. Thank you again for your thoughtful feedback!
Sandy S.
Jan 8, 2026
Terrible customer service and communication
2nd & FINAL UODATE 1/17/26: My issue has finally been completely resolved, thanks to Salma. She followed through and did exactly what she told me she would do in resolving my problem. She is also passing on to her team my feedback on what I feel could prevent this from happening to someone else in the future. Elara has earned my confidence. UPDATE 1/12/26: After some persistence, my issue was escalated to Salma Lattif. Director of Customer Support, and we had a wonderful and fruitful conversation. She has been nothing but amazing in assisting me. This very professional, caring kind lady has helped me finally get a resolution to my issue. As of now, we are halfway through the process of complete closure of the matter. I honestly feel this happened because I was finally able to talk with someone person to person. Salma has acted quickly and stayed true to her word and I have the utmost confidence in what she is telling me. She is a great asset to Elara and made me feel she genuinely cared. Keep checking my review for the final outcome. *** I decided to use this company instead of the one I had been using for weight loss, upon recommendation from a friend. My experience has been terrible! Cannot reach a human to help me. They seem to be ignoring me even though my problem was supposedly being handled by the director of customer support, who now will not even respond to my email. They signed me up for something in addition to what I requested and wanted because of an issue with the platform. Ten minutes after the Dr said he “approved” me for that I specifically told him I did NOT want it, do NOT send it and do NOT charge my credit card. They charged me $149 for that anyway. It had never been shipped and they would not refund my money and sent it anyway. They sent me something I had to trash. I am now out over $300 for nothing. On top of all of that, when preparing for my first injection I had everything out and was looking for the “stickers” instructions stated to put on the cap after opening. The bottle fell into the floor and busted with all meds coming out before I even took the first shot. No help, no response, when I called the pharmacy they told me I really didn’t need to use those anyway. I had messaged through the platform and they didn’t respond about it until a day later and said I didn’t really need to use the stickers. I have to pay for another bottle to replace it and they are still not refunding for the meds I did not want that they charged me for. While I do appreciate that someone from Elara finally responded below, there are some details they did omit about their ordering process and exactly what happened. Had the Dr have contacted me by phone, as I asked in my response to the Dr when I was questioning the scrip in the chat of December 25, this negative review may have never been necessary. I hope no others have a bad experience like I and some other folks have had with Elara and I am hoping they care enough to make things right.
Response from ElaraJan 9, 2026
Hi Sandra, We’re truly sorry to hear about your frustration and appreciate you taking the time to share your experience. We want to clarify a few important points while also inviting you to connect with us directly so we can review this thoroughly. Elara does not intentionally enroll patients in treatments without consent, and prescription orders are only processed following provider approval and platform confirmation. Once a prescription medication has been approved and shipped, refunds are not permitted under pharmacy and regulatory guidelines, even if the medication is ultimately unused. Regarding communication, we do offer multiple ways to reach our team, including secure messaging through the patient portal, email support, and phone support. We aim to respond as quickly as possible, and we regret if you felt there was a delay or lack of clarity at any point. With respect to medication handling, once a prescription has been dispensed, Elara is unable to replace or refund medication that is damaged, spilled, or otherwise rendered unusable after delivery, as this is governed by pharmacy safety regulations. That said, we understand how upsetting this situation can be and are always willing to review cases individually. That said, our Director of Customer Support has reached out again to resolve the matter. Our goal is always to provide safe, compliant care and clear communication, and we value the opportunity to address concerns directly. Elara Support Team

ElaraReviews of withelara.com

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ElaraReviews of withelara.com

Elara reviews

Great experience

I’m fluctuating with loss and gain but great customer service

4 stars only because if the medication…

Helpful

I ordered my medicine on January 23

Positive Experience

The experience was great

Terrible customer service and communication

About Elara

About these reviews

More in Personal Care

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Elara reviews

Great experience

I’m fluctuating with loss and gain but great customer service

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I ordered my medicine on January 23

Positive Experience

The experience was great

Terrible customer service and communication