Wisper InternetReviews of wisperisp.com

Too many interruptions in service for the cost we are paying.

I gave a rating of 3 stars. Since I have had Wisper I have not had the speed I am paying for I am supposed to have 25 mbps I am lucky if I get 18 mbps. I have called and they have tried to fix it but can’t figure out the issue besides telling me the tower I am on needs to be updated, They swimmers to something else to try and help but told me in the afternoon it will slow down due to too many people on at one time. I wish they could just upgrade the tower so the customers get what they are paying for. I am not the only one in my area that is having issues. The technician told me multiple people using the same tower are having the same issue so they gave a discount on my bill if other areas can have 100mbps download. Why can we not get our tower upgraded to the same thing and have the same option the. Reason for three stars is because they did discount my bill and they are still trying to fix the situation. The situation won’t be fixed until they upgrade the tower technician said.

it works into it rains or storms then wisper stop working

we had tons trouble my husband has called and down where he works the equipment is in a rubber tub looks like bunch of junk of wires it doesn't work half the time he's called and told him that it needs to be fixed and they won't listen won't come down and redo it and put all new in so many people are having troubles all the time. say trees if so why ones has no trees having same thing.

the tech on the install put in a new router and modem and didnt change our computers to the new address for the router and none of our printers would work. They didn't give us the wifi password until I called and ask for it. We had to have our IT guy come out and fix all of our computers. The tech just said I don't know how to do that and then left us hanging!

Finally is affordable but goes off a lot :(

I have outages from time to time that are unexplained. It took almost a week for a service repairman to restore my service after 2 or 3 phone calls. 1 evening customer service rep was OUTSTANDING. She was spot on doing what needed to be done. She supplied me with more information the other 2 SHOULD have known. THAT person deserves a raise and recognition for Outstanding customer service. I wish I could remember her name.

Happy to have access to Wisper's over the air Internet service since there is no fiber optic cable available in our neighborhood. However, perhaps due to their wireless model, our Internet service is inconsistent and drops randomly on both good and bad weather days. Worst timing for outage was when Wisper Internet service went out for the entire day in February on Super Bowl football game day. No explanation provided and no follow-up until next day. One would think Super Bowl Sunday would be closely monitored for service outage issues. And, during NBA finals last game earlier this week, Wisper Internet was constantly losing streaming video during the game. Inopprtune times for service outages. Hope the service outages are greatly reduced soon (or cable becomes available).