Wisper InternetReviews of wisperisp.com

The service itself wasn't bad. Our issue is how rude customer service has been over the phone. All of the equipment has been sent back and has been verified they received it. Found out they are sending us to collections because " they didn't get the equipment fast enough." We left the state! We were in the middle of moving. I flew back to Missouri just to get the stuff sent back to them. I requested a call from a manager. It's been 30 days. No call.

Terrible company! Husband just spent 20 minutes on phone with Patrick from customer service and they are going to send someone out three days from now!!!! We live in a smart house!

I live in a middle of a neighborhood in Carl Junction by a reasonable sized city Joplin. I can’t even play on my console while people are watching tv at the same time. Either I lag out or the wifi on the tv shuts off. We’ve called multiple times, they say seem not to be any help, better off just switching at this point.

We have been without our internet starting on week 3. All we get are promises and bull crap. They won't even take our calls anymore. Can someone either tell us how much longer or fix the service.

Started service in September with Wisper Max up to 400mbps. Never worked well. Never achieved even a fraction of the speed potential. Even when it worked speed tests never broke 40 mbps. We were paying $123 a month. Initial call in May to cancel was easy. I was told they would be coming to pick up the equipment. Received a phone call for a time and date. Had the equipment ready to go. No one arrived or they did not notify us when they did. Received a label via email in June for returning equipment without any shipping materials. This was odd since I was told they would be picking up equipment. I have been traveling extensively for work so it slipped my mind to call them. Recieved an invoice in July for the equipment, and at the same time they escalated collections in July. Does that make sense to anyone? Never a phone a call. No Communication. Just two emails in the span of 4 weeks. Shady as hell. How they handled this cancellation was totally unprofessional. Now they are trying to force me to pay $427 after 4 weeks for equipment I do not need or want. Highly recommend you avoid them

I disconnected our service after being a loyal customer for 3 years. I was told to mail back the modem, I never recieved a shipping label sent to my address. I told the lady on the phone I could not print one off my email. She ensured me I would receive one in the mail. I still have to modem and they will not allow me to return the item since my allotted time frame is up. I was told if I now mail it to the billing address they will mail it back to me and I now owe for the item. This is going against my credit. I’m very angry with this process.

It is honestly impressive how inconsistent this isp is. It will be "fine" for a couple weeks delivering somewhat consistent 4mbps (half the 1mBps I use to pay form, more on that later), then suddenly it's a struggle to keep the internet on for another week or two for seemingly no reason, having to call Wisper directly to have them do something on their end to allow it to function at all. Recently they increased their prices despite us being grandfathered into our old plan. The price went from $50 to about $80 for their cheapest plan. Believe it or not, the connection has been worse since they did this. I have screen shots that I showed my friends where a 15GB download was estimated to take 3 months+ to complete. My family that lives on the same block as me, also have Wisper, there's 3 separate plans between us all. At any given moment, at least one of our internet is down. I also know that the many people near us that have no other services to choose from have the same problems. I am the "tech person" of the family, so I am constantly having to deal with this absolute headache. Also if there's any weather activity in the sky, the internet almost instantly goes out. It sounds exaggerated but it happens. Wisper is borderline unusable and I would suggest buying dial up if that is available to you.

Well was going to contact Wisper about switching from Nextlink however after seeing all these negaive reviews guessing not. Nextlink is bad but not that bad. I did try to call Wisper however there alwasy seems to be callers in the que ahead of me and I never get to speak with a person. Tries to get me to leave name and number for them to call me back. Guess I will pass.