Wisconsin CheesemanReviews of wisconsincheeseman.com

have not received order and customer service is a joke

Received a box of small cheeses as a gift for the holidays from my aunt, who has absolutely horrid luck at choosing food gift companies. There was no refrigeration or ice packs in the box, it was just a small box without any insulation at all, and within less than a week, half of the cheese has begun to mold. To add to our woes, the plastic used to package the cheese is thin, stretched out, and bubbled up in places, as if they shipped this by air in an unpressurized plane. Now, I'm aware that there are cheeses that are shelf-stable and can be shipped without cooling or insulation, but these cheeses are not them.

I placed a order online and put in the addresses I needed the products sent to and when they sent me an email they had everything wrong so I tried calling and got cut off 3 times so I waited til the next morning and the customer service person I spoke with said it was already shipped and that person said they would have someone call me but they never did. Come to find out the products were not shipped for 2 days later. I wound up spending 5 days trying to get everything straightened out and finally one of the customer service persons said she had it fixed and everyone would get their gifts but it turns out that 1 of the addresses didn't get anything, so my advice is you probably shouldn't order from this company.

I ordered a pound and a half tin of pecan clusters and they were old. I contacted Wisconsin Cheeseman and they said that my options were a refund, replacement, or credit. I choose credit because I didn't want to go through this again. I bought a different item from them but they're making me cover the shipping and said that it takes 24 hours before the credit actually can be used. It isn't easy to get through to them and I feel like there are too many other companies out there for them to play their game this way, so I won't continue any future business with them!!!!

Do not order from here. All three of my orders were wrong in some way. One order was in stock when ordering on the website, only to receive an email a day later which stated (in teeny tiny print that I almost missed) that the item was now out of stock and the order would not ship. The other two orders were shipped to me instead of the recipients, which means there is no way to get them there by Christmas now. The shipping is very high, which I would have been fine with if it had actually shipped to the correct address, but now it is a complete waste of money. When I tried to contact the company through the website, no one emailed me back. When I try to view my orders online, I cannot see any details other than the order number and the item purchased. I believe the whole website is broken. Now I'm stuck trying to find gifts from somewhere else at the very last minute. I will never order from this company again.

Catalog said there was a free gift if I ordered more than $50. Made the order, got my items but no free gift. Called several times to the customer service number, was disconnected every time. Called the main office number and spoke with someone who put me on hold and disconnected. Needless to say will never order from them again.

I attempted to order a cheese box to be sent to my brother in Oregon. After a few days, I tracked the shipment and was appalled to see that it was on its way to me in Arizona! After numerous attempts to contact the company and having their system hang up on me after the usual "Experiencing a high volume of calls" excuse, I received the box. I spent additional money to resend the box to him and tried contacting the company again. Was able to send an email explaining the situation and received a canned response which was of no help. I finally called my bank and disputed the charges. I am expecting a full refund due to the total lack of customer service and the additional time and money it cost me to rectify the situation. I don't even know if the food in the box will be fresh with the extra time it has to go through the delivery process. I will never order from this company again and would encourage others to avoid them as well.

Ordered a gift pack with a block of cheese, it shipped on Nov 27th, did not arrive until Dec 11th, was supposed to be refrigerated shipping, the cheese arrived slimy and warm. Customer service said to donate it to a food pantry and get a receipt so they could issue a refund! total BS, I will let my CC dispute it with them...Stay Away!