WiredsportReviews of wiredsport.com

I ordered a wake board and binder package. They sent the order late; it was the wrong model, wrong color, wrong size. My attempts to remedy this problem through Amazon and the company directly failed. The company sent me a bunch of robot responses which didn't address the issue at all. They did pay for the wakeboard to be returned and gave me a credit back on my credit card. However, they did not pay for the shipping for the binders which arrived later. This is their mistake, they are supposed to pay. Instead I get a run around. Buy from a different seller.

Part of our order arrived. Unfortunately, the other part never made it. Now, they claim I need to file a claim with USPS. Additionally, were too small and needed to returned out of my expense. They now claim they have yet to receive the bindings even though my tracking proves they did with the address they gave me. Lastly, they refuse to have a conversation over the phone. All I’ve been able to do is email and it ends up no where! How sad we could be out a few hundred.

Item was delivered to the wrong address, and they wouldn’t help me. Very unprofessional. Out money with no board.

Apparently, they cannot ship to my shipping address because it is different from my billing address. The reason was the bank could not confirm my shipping address, which the bank should not be able to confirm. What’s the point of allowing different address for the billing and shipping if it doesn’t work out? Never met a problem like this before.

I bought a wakeboard / boot package and only received the board. They said there was an issue with the delivery address for the boots, which did not change. They provided a fake UPS tracking number and stated that I could schedule the return for the board, but am now dealing with complications on the address in which I received the board. Do not use this service. They will only deliver part of your order and hope it's too problematic to schedule returns. Lesson learned

buyer beware customer service doesnt exist !

I needed an item replaced within the warranty period. Wiredsport completely dropped the ball on carrying out the replacement in a timely or sufficient manner. First, they sent me the wrong item. Next, they had me take several photos of the item to help identify it - then they mandated I mail the item to them because they couldn't figure it out by pictures alone. After I went to the trouble of mailing them the broken item, they sent a replacement item to the wrong address. When I asked them to resend the item to the correct address they requested that I contact the current occupant of the wrong address to try to claim the package that they sent to the wrong place. On top of it all, they do not answer their phones and they take weeks to respond to email. I have never had such a terrible customer service experience in my life. I will not be purchasing another item from these amateurs. I recommend you shop elsewhere.

I ordered what I thought would be a complete set aboard boots and binding It arrived with no bindings. I believe the board is too narrow for my boot size It is a 153 board and my boot size is a 10 even at a pretty severe angle The boot hangs over a couple of inches. And picking my board size I used the collarbone to chin formula and use my chin which would be the highest point but now I find out according to them that size is only good to 180 lb or I weigh 195 lb I have left a message with their customer service 5 days ago and I'm yet to get a reply from them I am pretty disappointed I have a board that may be too narrow with no bindings and I don't know what to do now since I am not hearing back from them I sent them an email now and hopefully they will answer that. I understand I probably should have investigated pretty deeper into this before ordering but this is my first time ordering a board boots and binding so I think they should be set up when you're buying the board and boots if they're not compatible it should give you some sort of warning hopefully we could get this resolved before my trip next month if not I will probably have to return all this equipment and get it from somewhere else. Update, they did get back to me after they read this review. I tried to reorder everything in the appropriate size then they went and canceled my order on their own I don't know why cuz I was going to return the other stuff and just pay for my new order and get my money back hopefully on the first order. So I end up having to pay full price for bindings $120 instead of $50 which would have been in the package deal they wanted $35 to send the board back and I believe another $35 to send me a new one so that would be another $70 on which is only $180 board. I found a board somewhere else I kept the boots and bindings and gave their board to a friend's kid who had some boots and bindings to put on it now everybody's happy and I won't shop here again.