WinosReviews of wino.us

Hello, I noticed a charge of **$482.80** from your company on my account today related to my July boat trip. I did not authorize this charge, and I was not notified that an additional charge would be processed. Please provide an explanation and documentation showing what this charge is for. If this charge was processed in error or without my authorization, I am requesting that the **full $482.80 be refunded immediately**. If this matter is not resolved, I will dispute the charge with my financial institution and pursue the appropriate consumer complaint channels. I will also be updating my payment information to prevent any further unauthorized charges. Please confirm receipt of this message and let me know when the refund has been processed. Thank you.

We did a boat event for a birthday and have since been charged FOUR times, every saturday they continue to charge us for what was a ONE time event. Their phone numbers don't work. The message response was that it must have been a browser issue which is nonsense, a browser issue wouldn't cause reoccurring charges every week and even with acknowledging the duplicate charges that continue to happen, still no refund. Over $900 in additional charges!!! Stay away from this company. They may have been good before but whoever took over - terrible.

We purchased tickets in advance for 3 people in two different transactions. The first transaction was fraudulently charged to our card again 5 days after the event. The second transaction was fraudulently charged to our card 2 months after the event. The first fraudulent charged was supposed to be refunded within a couple of days and never happened. I was just made aware of the second fraudulent charge through my bank and have submitted it as a fraudulent purchase. This company does not act on good faith; they string you along about sending you your refund with one lie or excuse after another. They have no intention to do the right then. This is unacceptable business practice.