WinkBedsReviews of winkbeds.com

Worst mattress I’ve ever owned and most expensive. Increased back, hip, shoulder, neck pain. Extremely firm (I ordered the soft model) and uncomfortable.

Purchased a Firmer king mattress in 2019 and the experience was five star. Fast forward 3 years and the mattress was feeling too firm so we decided to take advantage of the 50% off lifetime replacement guarantee. The first thing we were told is that this mattress would come with no warranty because of the deep discount. This seemed "suspect" because if you are selling a brand new, perfect mattress why not offer the warranty? Regardless, we were happy with the quality of our first mattress so proceeded with the purchase. Upon opening, the first thing we noticed was that the top edge of one side was 2" inset from the casing under the pillow top. Slept on it a couple of weeks thinking it would work itself out. It didn't. Reached out to Wink beds to report the issue and were immediately told that there was no warranty. We pointed out that regardless of warranty we were guaranteed a brand new mattress and that if there were any issues with quality upon receipt they would be addressed. Messaged again and were told that the top was not flush because the mattresses are hand sewn. We replied that our first mattress was perfect and did not have this issue. Then we were told it was "slightly rounded" because of the "eurostyle pillow design". It is NOT slightly rounded, it is caved in on one side! In addition, at our recommendation, our neighbors and a family member had purchased a Wink mattress that we were able to inspect. Both were perfectly flush. This flaw is so uncomfortable when getting in an out of bed. Top edge disappears and you have no support. When we have to turn it one of us is always unhappy to have to deal with the flawed side. Sheets don't fit correctly either. Communication with Wink Beds about this issue was the absolute worst! Questions posed were not addressed or were completely ignored. Multiple requests to have this flawed mattress replaced were ignored. It is obvious that the 50% off lifetime replacement guarantee is Winks program to get rid of mattresses that are either factory flawed or ones that are returned during the 120 day trial period. So to sum it up, we HATE this mattress and are out $1000. We should have spent $600 more and got a brand new, perfect mattress with a real warranty and trial period. We will be getting rid of this mattress and purchasing a new one and it will NOT be a Wink Bed. Do yourself a favor and do NOT use Winks lifetime replacement guarantee...it is a complete joke, not to mention fraud.

Bed collapsed in 9 months, Support says tough luck. I have had several mainstream manufacturer mattresses with no issues. The Winkbed mattress collapsed in 9 months and caused both me and my wife acute back pain. When we contacted support, they said that it had not collapsed _enough_ to qualify for warranty replacement. We are both on the low side of normal for weight. Do yourself a favor and look elsewhere.

WINKBEDS did a great job, but UPS failed to deliver my mattress on the day I chose- I paid $10 to have it delivered two days later because I would not be home- and on the day it was supposed to arrive I received a notification that my package was lost. It took UPS 7 DAYS to find my package and when it was finally delivered, it was 9 days late. Very unsatisfactory experience while buying my first mattress.

UPS did not deliver on the day communicated and when they showed up they opened the back door of the truck and rolled the box off the back. The box split open and the mattress was damaged. Winkbeds has been great with their responsiveness and customer service

Buyer beware. You CANNOT return this bed for 30 days. So even if you know after the first night that this is NOT the bed for you. There's nothing you can do about it. Look elsewhere for friendlier return policies

It was delivered with the box open and the mattress exposed. When I emailed to return it they said I had to wait 30 days because "they are not able to schedule a return before the 30 day mark" I have 200 sqare foot room and they did not care that I have no place to store the mattress. I felt they completely deceived me regarding the return policy.

We purchased two WinkBeds (The FIRMER WinkBed Queen for $1,599 and The LUXURY FIRM WinkBed King for $1,799) on July 19, 2020 and due to Covid and shipping issues, we received the King on October 19, 2020. We were really excited to receive these mattresses (one for our master bedroom and one for our guestroom), however, due to covid, we had major delays in our home renovations and could not move in and try the mattress out until January 2021. Both my husband and I have been experiencing extreme upper back pains since we have been sleeping on them and cannot understand why. Nothing in our daily routine has changed except for the beds. As we used other beds while on vacation, we realized that the real culprit was our mattress. The back pain is almost unbearable to the point that we now sleep in another room on an old mattress. When we reached out to WINKBEDS with our problem on Feb 26, 2021, they said we had passed the 120 day return window and couldn't do anything about it. For a bed so expensive, we are really disappointed that WINKBEDS wont stand behind their product for dissatisfied customers. Wink needs to accept if their mattresses is defective, whether it is 5 days after purchase, or 5 years after. They are supposed to accept returns for defective mattresses regardless of the timeframe...this is their guarantee. We want our money refunded so that we can purchase another mattress and rectify our back issues but Winkbeds refuses to listen or help.