Wings Financial Credit UnionReviews of wingsfinancial.com

Incompetence perfected. AVOID AT ALL COSTS

My Home Equity Line of Credit (HELOC) was purchased by Wings Financial. Since purchasing the loan, I signed up for access to my account online and requested e-Documents. There has not been a single notification sent to me by email or through the portal regarding statements or how much my payment is each month. There is only one past statement available for me to review through their portal. I have notified them through their portal "message" system but I do not receive any notification when they reply to my message. I have to periodically log in to check and see if there is a message. There portal is very difficult to navigate too. Extremely frustrated!

Since it was impossible to talk to a live customer in their loan department - 45 minutes on hold! - I took my inquiry to a more attentive competitor. I thought they would have learned at least something from previous listed negative comments in that regard. But no...

Terrible service. They don't care. We went to Apple Valley building.

Quality, timeliness has deteriorated .

i have been a valued customer for 20 years.I have had many loans and have helped them build a 8.5 billion dollar empire. I have always paid on time, recently was sick and had a little bump in the road i was a little late ,long story short they closed my credit card that i have always paid on time ,i had been on hold times for over an hour to talk to some one many times unsuccessful. I thought credit unions was a little more lenient and a little more forgiving to members who had been long time paying customers, I am truly disappointed in this credit union, what is there repercussion for long hold times and unsuccessful phone attempt's

Terrible experience. We were lied to. A “Universal Banking Associates” told us would pay one rate which we had specifically asked about to make sure it was close to the one we paid at our previous credit card company. On the phone the “associate” figured what our payment would be, and it was reasonable. Spoiler alert! - We were lied to about the rate we would be paying. We got our first bill. The amount was almost double what the associate had quoted to us. The associate would not return calls. Did respond to a email. Told us one rate, but we were given another. Defended it by, saying she attached a copy of the truth in lending disclosure that will be coming in the mail with your new VISA. By her own admission, we wouldn't even know about the actual rate until we received our cards. But Wings Financial, can say whatever they think will get you to sign on with them until then. That is one devious business practice. Obviously we were not happy about being lied too, so we left a final message with the associate and said that someone needed to call us, even if it wasn’t her. We did receive a call from a branch manager, stating they have no control over the minimum monthly rate. When asked about tlying by being told one rate, but given another, she repeatedly stated that’s not the way they do business (by lying), but there is nothing they can do about it. Ironically, lying to us and then denying responsibility was exactly the way they do business. The manager also kept calling the lie a “miscommunication” in some type of weird Orwellian doublespeak. No, it was simply a lie. When we called their customer service number we were on hold for over 30 minutes – I guess there were a lot of complaints! Go elsewhere for your Credit Card needs, if you go to Wings Financial you will likely regret it.

I've worked with Wings for several years. They offered really good rates on car loans, which is the only reason I would suggest doing business with them. Their approach to customer service appears to be based on the idea that you need them more than they need your business, and they will treat you accordingly.