Wing AssistantReviews of wingassistant.com

Do not give this company your money. The sales team at Wing Assistant is hyper-eager to jump on a call and secure a deal, but the moment you hand over a deposit, their customer service vanishes into thin air. We decided not to move forward with their services before starting. When I reached out to cancel and request my deposit back, my emails were completely ignored. It took three separate follow-ups just to get a single response from their team. They finally acknowledged the cancellation and promised in writing that my deposit would be refunded. It has now been over two weeks, and they have gone completely silent again. No refund has been issued, and they are ignoring all further communication. After looking into other reviews online, it’s clear this isn't an isolated incident—unresponsive support and withholding funds seem to be a common practice for them once they have your credit card. Save yourself the headache and look elsewhere for virtual assistant support.

I'm giving Wing Assistant 1 star. I hired them for my business for cold calling. For the price we paid, I would have at least expected a FEW good meetings to come from them since we used them for almost a year. There was always emails saying what he/she was planning on doing that day but never any results from the supposed work that was done. It was always just a different way of saying the same thing every day/week/month. It was an absolute waste of money. We got more meetings from a different company that charged much less. Completely unsatisfied with Wing Assistant. They get one star for communication, but I don't pay for words, I want action.

WORST SERVICE POSSIBLE FOR A BUSINESS! If you are a US based business, stay far away from this business. They will provide you people that don’t know what they are doing, employees that are stressed out with their work schedule and nothing to rectify the issue. I would not use this service even if if it was offered for free! They advertise a full time employee for about 1299 USD after a $300 credit, this ended up costing me over $2500 to fix AFTER AN EMPLOYEE WORKED WITH US FOR 10 DAYS! Worst service possible, I am still waiting for someone to get back to me about a refund.

I came to Wing looking for an experienced virtual assistant who could hit the ground running. What I got was a very different experience. My first assistant logged over 12 hours in her first week with no meaningful output. Core tasks like inbox management, Clockify updates, and invoice processing were either left incomplete or had to be redone by me. She then went out sick and was replaced. During that entire period I was promised credits in writing by my Customer Success Manager. Those credits were never applied. My second assistant was a genuinely hard worker with a great attitude. But he had no prior VA experience and required daily training from me, which completely defeated the purpose of hiring through an agency that markets itself as providing trained, managed talent. When I mentioned my work requires dual monitors, Wing's solution was to suggest their assistant use a computer lab or that I purchase a monitor for them myself. Let that sink in. I'm paying a premium agency rate and being asked to provide equipment for their staff. The Customer Success Manager took 18 days to respond to a billing concern. The response arrived the same day a new invoice hit my account with no credits applied despite two written commitments to do so. Here's the reality: Wing is not an agency. They are a sourcing platform. The people they place are new to Wing, untrained, and unmanaged. You are the trainer, the manager, and apparently the IT department. You can find better quality assistants on Upwork for a fraction of the cost, with full transparency on experience and pricing, and no hidden fees. If you have the time to train and manage someone yourself, you don't need Wing. If you don't have that time, this service will cost you far more than it saves. A significant disappointment and a waste of money. Proceed with caution.

Spent money. Got nothing in return. They were not able to find candidates and stil kept the money. won't answer to my emails

DO NOT HIRE A WING ASSISTANT - they fake their timesheets and lie about doing work. I used a Wing Assistant for a year, being billed for 4 hours a day for their time. I assigned approx 1-2 hrs per day of tasks, so I did expect that EVERYTHING would get completed daily within the 4 hours. My assistant was pretty good for awhile, then after several months I noticed that she was just copy-pasting her daily notes, and daily explanations of what was being completed. I brought this to the attention of her supervisor, V****, who said he would look into it. Nothing was resolved. Several months later, I not only noticed she was still just copy-pasting her daily note, but she had not done one of her REQUIRED DAILY tasks for over a month. I brought this to her attention as well as to the supervisor's, and then she started calling in sick. After a few weeks of promises of making up the sick time, promising to fully complete a daily timesheet, I finally asked for a new assistant. I asked for a refund for the prior 2 months that my assistant had done only 2 hrs of tasks, yet I'd been billed for 80 hours of work. V***** said that he would not give a refund but he would offer the first 2 months of a new assistant to be free. When I finally got a replacement assistant, I started off things on the right foot by asking her to give me a full timesheet EVERY SINGLE DAY. That was my main requirement - just send me one email at the end of each day saying what you accomplished. She did it a couple times, that's it. She called in sick one day, and said that the power was out several days so that she couldn't work. After 2 weeks I contacted V**** again and said that this assistant also could not follow directions, was taking time off and then not making up for it, and I wanted the 2 months refunded. V**** has written me back once, saying no refunds. I have followed up multiple times complaining that they billed me for 2 months where my assistant was not doing anything - they did not care. They did nothing to remedy it. I have not heard back from anyone else, so I'm now resorting to telling everyone that I can - DO NOT HIRE AN ASSISTANT FROM WING. (This was originally posted on May 9, 2024, then Wing got my review removed by stating that I'm not allowed to name a person's name. So now I've edited my original complaint, only removing the manager's name, and reposted on Dec 5, 2025)

Awful service. They will sell you VAs who are not qualified, and then when they underperform- blame you

My experience with Wing Assistant was very frustrating. After paying a deposit, I was completely ghosted for over three weeks, even though they had promised a clear onboarding timeline. When I finally got a response, they admitted to “an unexpected setback that affected [their] ability to meet the initial SLA timeline.” Despite that, they refused to refund the deposit, claiming that “as outlined in the contract you signed, the deposit is non-refundable, particularly in cases where we’ve already provided candidates for your role.” However, no qualified candidate was actually provided, and communication was virtually nonexistent during that time. They did offer to apply the deposit “as a credit toward your next hire,” but after this experience, I have no interest in working with them again. The lack of accountability, poor communication, and refusal to make things right makes this a service I cannot recommend.