Jacob C.
bottom-up play through style not…
bottom-up play through style not mentioned in tos. I had 100SC redeemable in my account, then I bought a 200 for 100 and a 100 for 50. I bought two 20sc bonuses and my total redeemable only moved like 60 cent. it turns out you play through your redeemable money first, and any bonus money is taken if you try to redeem according to a popup you get before. I ended up buying a 400sc bonus just so I could keep the bonus funds in my promotional packages I purchased. I will update to 3 stars when I get my redemption UPDATE: my initial redemption was successful. I purchased another deal today, and put $56.25 on a bonus buy, then it lagged out and gave me nothing. in a bonus buy on coin up you are always goin to win at least 3 coins with values on them. it shows in my transaction history that I played and won nothing, which would be impossible on a bonus buy of that game
Response from WineraJul 8, 2026
Hello, Thank you for taking the time to update your review and for sharing your experience with us. We're pleased to hear that your redemption was successfully completed, and we truly appreciate you giving us the opportunity to assist you throughout the process. We're sorry to hear about your recent experience with the bonus buy. We completely understand how disappointing it can feel when a feature doesn't produce the outcome you were hoping for, especially after purchasing a promotional package. While we always strive to provide one of the best social gaming experiences possible, the outcome of every game and bonus feature is determined independently by the game itself. Unfortunately, we are unable to influence or control the results of any game round, whether it ends in a large win, a small win, or no win at all. This is how certified game mechanics are designed to ensure fairness for every player. If you believe there was a technical issue with your game round, we'd be more than happy to investigate it for you. Simply contact our Support Team with the approximate time of play and the game name, and we'll review the session with the game provider. Thank you again for your feedback and for being part of the WinEra community. We genuinely value your support and hope to continue providing you with an enjoyable experience. Kind regards, Ashley B. WinEra Support Team