Havoc J.
waiting 7 days for my redemption
waiting 7 days for my redemption in crypto, fully verified, every possible document requested has been submitted and approved before the redemption was claimed. Absurd. Don't play here, I'll change when they pay me.
Response from WineraJul 8, 2026
Hello, Thank you for sharing your feedback. We understand your frustration regarding the delay and sincerely appreciate your patience throughout the process. We're pleased to confirm that your redemption was successfully completed. While your request took longer than either of us would have liked, we're glad we were able to resolve it. Since your review was posted, we have also made improvements to our redemption process to provide faster processing times and a better overall experience for our players. If you're happy with the outcome, we would be grateful if you could consider updating your review to reflect your completed experience. Honest updates help other players understand the full picture and allow us to demonstrate the improvements we've made. Thank you for giving us the opportunity to serve you, and we hope to provide you with a much smoother experience going forward. Kind regards, Ashley B. WinEra Support Team