WineraReviews of winera.us

Im waiting for my redem almost 2 month first one month for verification and now waiting for aproval long time too , i send text and responding waiting for the line , i feeling lose my money , i like to play here , im buy the packet whith my money but no recomended more

Almost a month ago, waiting for an answer from Winera and nothing! They wrote to me saying that they would contact me by mail and that is the date that I still do not get any response from anything!

Hello Winera Team, I am contacting you once again to formally express my serious concern regarding the excessive delays with my redemptions. I have had pending payments since August, and to this day, I still have not received a concrete solution. I understand that there is a $1,000 daily redemption limit, and I currently still have funds in the casino. I have repeatedly been told that redemptions are processed “in the order they are received.” However, based on my experience, this does not appear to be the case. Processing times vary significantly, and I have not been provided with a clear explanation or an estimated date for when my payments will actually be completed. The only response I continue to receive is that I need to wait. After waiting for weeks—and in some cases months—being told to simply “keep waiting” is no longer an acceptable solution. I am requesting that my account and all pending redemptions be reviewed as a priority, that the process be expedited, and that my outstanding funds be paid as soon as possible. I also want to be clear that under these circumstances, I cannot recommend Winera to other players. In order for me to recommend a casino, I need to have confidence that players’ funds will be processed and paid within a reasonable timeframe. Please escalate my case to the appropriate department and provide me with a specific and meaningful update regarding the status of my pending redemptions, including when I can expect to receive my payments. I have been patient for a considerable amount of time, and I am now requesting a real solution—not another request to continue waiting. Thank you.

Website shows redemption has been successfully complete, yet I have still not received anything to this date. It shows completed at 9/28, but I have not received anything. Have been waiting for almost a month just to get my redemption. Highly disappointed.

Yea I must say this is one of the worst games I've played all my info was approved and I still can't withdraw my winning this shit going on a month I advise anyone to stay away from this game I'm so DISAPPOINTED plz give me what I work hard for or I will take legal action and I'm so serious

This site is seriously the worst, they give vague nondescript excuses/answersvand make you jump through all types of Hoops just to get your Redemption that you won fairly. Customer service is God awful, they keep closing charts anytime I try to inquire about the Redemption that I've been waiting on for over a week now. If you put any money into this casino don't expect to ever see it again even if you win, good luck trying to get them to redeem it in a timely manner or at all.

I have played WinEra since it started up pretty much. Five days ago, I submitted a redemption. Checked a few days ago and was told it was in queue for approval. How long does it truly take to approve $100??? No answer from them since. If they want to keep me playing and get this review reversed, it’s up to them. There is no way it should take this long when other platforms pay out within hours or minutes. There are plenty other places to play!

If I could leave a screenshot I would I'm still not fully convinced of this platform until I receive my first redemption. I came here a couple weeks ago because my account was sitting unverified after providing proper documentation, couple days later approved okay good, had 339 even played through 100 before redeeming, made my redemption 9/26 its October 3 and still haven't received anything. Until then Ill still rate a 1 star and say play at your own risk, hopefully I can come back and say something positive for a change...oh the games are great though.