Rob M.
Disappointed with support and product reliabliity.
I am extremely disappointed with the support and overall experience I’ve had with Winegard and their Traveler system. What should be a reliable, premium product has instead become an ongoing source of frustration, with little confidence in the resolution provided. The core issue isn’t just the equipment—it’s the support model. Troubleshooting consisted primarily of sending documentation rather than providing real assistance. When repairs were performed, I was given only vague explanations (a cable and gear were replaced) with no evidence of testing or validation. There is no transparency, and no way to verify that the problem was actually fixed without additional complicated and costly efforts. Even more concerning is the complete lack of escalation support. I was repeatedly denied the ability to speak with a manager or the technician who worked on my system. This creates a dead-end experience in which customers have no path to accountability or a higher-level review. At this point, I have little confidence in the product or the company’s ability to support it. Without meaningful escalation, transparency, or proper support channels, I would strongly caution others before investing in this system.