WineDeals.com by Premier Wine & SpiritsReviews of winedeals.com

Dear Premier Wines, I very much appreciated your not shipping my wine order during the recent heat wave. So, I opened my first bottle last evening with anticipation. Unfortunately, the wine tastes much older than it is. It tastes flat and a tad tannic. I am hoping you can remedy my situation. Thanks, D Besharov

My WineDeals/Premier Wines & Spirits shopping experience was disastrous. I thought I would give them a try because they carry a wine I like at a good price, but switching from my usual online wine merchant was a mistake. The fun started when they shipped me the wrong order. They put two FedEx labels on one box, I guess so FedEx could have fun playing address roulette. Things got worse when I called to report their error. The first guy on the phone tried to tell me that my order number wasn't valid. (The connection between WineDeals and Premier Wines & Spirits is loosey goosey.) When they finally figured out what was going on, they fumbled again in trying to arrange the return of the wrong box of wine. While they were busy trying to retrieve the wrong shipment, they were making no effort to get my original order to me. Because of this disregard for sensible customer service (which would include sending the customer what he paid for), I decided to cancel my order after waiting over two weeks for my wine. I don't want to reward this sloppy business with revenue. Over three weeks after ordering, they finally picked up the [wrong] box from my house and issued a refund. Never again.

I order 5 bottles of Costello del poggio peach moscato , and paid $26 delivery fee , but never got it . Spent $65

What a shit show. This is the worst customer experience I have ever had in my life. Paid $25 for 2-day shipping and they did not ship it until 5 days later. Then they tried to deliver it while I was out of town. Needless to say, I never got my wine. When I called them, I first spoke with one man who then transferred me to another man (the shipping coordinator) who proceeded to treat me like absolute shit. LOL I think he's working in the wrong field!!! (Pro tip: listen to your customers and try to solve their problem. Probably shouldn't yell at them.) Disgraceful.

I ordered 4 bottles of wine in December.Shipped by FedEx to a UPS store. Was not received by UPS store. Someone signed for the delivery. I have made no less than 10 calls to winedeals every time their response was we have filed a claim with the shipper. We will call you. Two and a half months later no refund no call back. Definitely would not order from them again.

I still have NOT received the wine. WineDeals sent an E Mail asking when we wanted to take delivery. I responded that we'd be out of town until AFTER the August 25th. So we arrived home on the 24th to find three attempts had been made to deliver the wine, and since we weren't there, it was sent back to the winery.

I ordered and promptly received three bottles of the Cuttings cabernet. This has always been one of my favorite cabs and I was looking forward to enjoying. Upon opening the first bottle something in the taste and smell was off. I just figured it was bad luck and I still had two bottles left to enjoy. I hope in the second bottle and it was the same. I don’t know if it’s corking or something else but it was just off. At this point I don’t even want to try the third and I contacted you to get a refund or an equally valued different Cabernet For an equal exchange

two weeks on a 2 day order and still no wine