Wind & WeatherReviews of windandweather.com

They simply don't bother to answer their phones. Any time of the day. Ordering, Customer Service or whatever. This does not appear to be a reputable company.

If I could give it 0 stars I would. I ordered 2 jeweled deer. Took a month to receive and there was only one in the box. Sent numerous emails and never received and answer. I called customer service more times then I can count and no one ever answered for days!!! My next step is to call better businesses and report them. DO NOT ORDER FROM THIS COMPANY, THEY SUCK!!!!!

We purchased a Weems Plath Jeffersonian rain gauge as a gift for an elderly family member. A key connection piece included in the package was threaded improperly (Metric into SAE) making it impossible to assemble. I contacted Weems Plath and requested a replacement piece but got a run-around. Filled out webform at wind and Weather support and received no response.

Customer service is TERRIBLE. Received an incorrect item in an order and got through to the company after being on hold 15 minutes. Was told a return label would be sent to me via e-mail in the next 2 days. 4 days later I had not received the label so I attempted to call again. After being on hold twice for 20 minutes & then next for 15 minutes, I finally got through. The person I spoke with (Chris) told me that the wait time was only 10 minutes & then went on to tell me they were working on my label & I should receive it in the next few days. In the meantime, they have the money for the item I did order ( which costs twice as much as the item they sent). No apologies given - service rep was RUDE!

Ordered an item (metal reading dragon sculpture) on May 28 with an estimated ship day of July 2. On June 18 I got an email from Plow And Hearth that my order would be delayed until July 9. Around the first of July, I was notified my credit card had been compromised in a data breach, and I had to get a new card number. I called Wind and Weather on July 7 to change the credit card number on my order so that it would not be denied when it shipped. I learned then that the ship date on my order had changed again, to August 6, and the website was showing new orders wouldn't ship until mid September, BUT I was told that I would not "lose my place in line." On July 8 I got a cancellation notice from Wind and Weather for the original order. On July 14, I got an email from Plow And Hearth that the new ship date would be Sept. 17. I could not find the order status online anymore. When I emailed to ask about the new date change, they replied that since I had to cancel due to a payment issue, the new order did not keep the old delivery date and I that I was told incorrect information over the phone. They also told me that "phone orders" (which my order now is because of the credit card change) do not show the status on their website. Even though I have an order number, Order Inquiry does not return any information. The item on their website no longer gives an estimated ship date, so I really have no idea if I'll ever get the item I order or not. My wife and daughter still want it, or I would have cancelled just on general principle.

I ordered a Galileo thermometer from Wind & Weather. It's a glass tube with colored balls in it that float in a different pattern to indicate the ambient temperature. The one they sent doesn't work--it indicates a constant temperature of 95 degrees F in my living room, which just isn't true. I contacted the company about the quality control, an issue they didn't even address. They've shunted me over to Amazon, which of course is being mysterious about how I'm going to bet any refund.

Ordered two items and first shipment got one item. I waited for the second item, finally I contacted them and they stated they would ship it out immediately. They were still selling the item on their website for less than what I paid for it. Today I received a notice that my item was canceled. Really I'm sure they sold out after my order, but sent the item out to orders placed after mine. Think twice before ordering from them again.

My wife's credit card was compromised and fraudulently used to make a purchase from Wind and Weather. I have called them twice and talked to some nice customer service people. However, I was supposed to get a call back from someone that would help me track down the hacker/fraud charger and never got a call.