Wind & WeatherReviews of windandweather.com

Billing incorrect amounts and billing twice which results in pending charges on bank accounts and credit cards. very disapointed in merchandice. Hanging LED paper star. 60 SOME DOLLARS LATER A PIECE OF CRAP. Now I have to figure out how to return it!

I have order on two separate occasions from this company. Both items were late getting to me. The first was a hummingbird feeder bought as a Christmas present. Never heard from the company and it arrived in February. Not too big of deal since it couldn't be used right away, but I think they should have contacted me since I ordered it for in November. Second item was a witch we order the n July for Holloween. Again nothing from the company and it arrived two days after Holloween. Horrible customer service, catalog goes directly into recycling bin without even opening it now.

Wind and Weather is under new ownership and with that they have changed their shipping costs. Now most items have either $20 to $25 shipping changes. In addition that slap on a mandatory $5 insurance to whatever is ordered. What is worse is that the taxes charge on the sale are incorrect and overstated. Taxes should be charged on destination location. For me that is 5.9% on items and shipping changes. However, each item I have looked at appears to be be charged at a high rate around 9-10%. Potentially every purchase is skimming another couple dollars off the top. This is not even an incorrect source tax rate as Madison, VA (where Wind and Wether is based) has a tax rate of 5.3%.

I ordered in March. It was supposed to arrive in mid May. It is now the end of June. Customer Service is a recorded message telling you to give it more time and immediately hang up. I have tried to communicate with them using all of the possible ways that they have and have heard nothing! Too bad. They have some things that I would love to have but I have had it with this company!!!

I ordered a wreath three months before Christmas. It did not arrive til 3 days before. In the meantime, I ordered a second one because I really wanted it and wrote to say that the second order should be cancelled if the first was coming. The second one also did not arrive til 3 days before. Neither were like the photo (brown instead of red) and both smelled to high heaven. Very inappropriate for Christmas. Tried to return right after Christmas. They refused to take it back, even after I called to explain. I am out $300 and will never order from them again even though they have been one of my faves for years.

Absolutely terrible service. Will never order again from this company and if my Mother asks for a gift from them I’ll just have to tell her I refuse to deal with this company. Ordered 3 items as gifts all were ‘in stock online’. One item was delivered on time, the other arrived 3 weeks late and broken, and 3 months later the third item was never shipped and never cancelled. Just claimed to be ‘delivered’. Never received an email about the item being cancelled or out of stock. Have called customer service 4 times looking for clear answers and just would like a refund at this point. Apparently they can’t do a refund for the damaged item since it was delivered weeks after being ordered. DONT SPEND YOUR MONEY WITH THEM GO LITERALLY ANYWHERE ELSE

Ordered a Christmas gift, got updated it was “just a few more days” as they were waiting for stock. On the website it claimed in stock 6 day delivery. Never arrived for Christmas, wrote an email asking about it and received an email days later saying that it probably wouldn’t be delivered in time for Christmas. Waited a week and wrote another email and noted that their site needed updated as it still claimed in stock. Didn’t hear back for days. Finally, a little over a month later the product arrived. Their solution to a previous email was $50 off next purchase. Notice how they don’t have reviews on their site, there’s a reason.

I have never interacted with any other company who made it IMPOSSIBLE to make a return. I followed their instructions to the letter (never heard back on email) and after waiting on the phone for 30 min was told that as the receiver I was not able to make a return (even to the purchaser's credit card) - the return had to originate with the purchaser. When I pushed back on this the customer service rep hung up on me.