WilsonReviews of wilson.com

None of the order tracking links on the site provide insight of the order. After finding a way to contact customer support I was told they were moving warehouse. It’s not what you expect from this type of brand and price point for sports equipment.

Have ordered products from Wilson you have to chase the company to find out when your products are being delivered they totally dont provide a real time for delivery. Totally disgusting service from this company, nor do they provide any kind of compensation go to other companies when they lose business they will start to get better hopefully.

Compro una Pala Wilson BELA LT su #Tiendapadel, rivenditore ufficiale. Tolgo la plastica sul manico e trovo una macchia orripilante che il cordino ha lasciato sul grip BIANCO! Scrivo a tiendapadel per capire come procedere. NON VOLEVO CAMBI NE RIMBORSI, SOLO RISOLVERE IL PROBLEMA. Ho chiesto un grip di ricambio e nulla più (un grip originale e non un overgrip), hanno detto che Wilson se ne frega e non darà nessuna risposta e loro volevano mandarmi un grip NERO!!! Su una pala tutta bianca NUOVA !!! devo mettere un grip NERO???? Ho salvato la chat e tutto sono tranne che professionali, e se wilson decide di aiutarmi toglierò la recensione!!! Ma un loro rivenditore ha dichiarato per loro che non avrei risposta. Una volta tolta la plastica la pala è usata (non ci ho ancora giocato) ... MA SE NON LA TOLGO COME MI ACCORGO DEL DIFETTO?

Zero Stars. BE WARNED. This is a SCAM. Fraudulent sales of FAKE products. Do not order anything. They are not an Australian business at all. How they are even allowed to operate and have not been blocked or barred from their false advertising in Australia baffles me. You’ve been warned. Spend your hard earned money elsewhere. Disgusting people to try and resolve issues with. It is not worth the stress. The quality is no better than a bubble gum machine spitting out a pathetic prize.

I ordered 2 pairs of orthopaedic, leather shoes. Sale price of $49 usually $190. I have received one pair which are cheap and badly made, the strap that goes around the ankle is short by 5cm. They are not leather, (fraudulent advertising) and do not have a brand name which goes against Australian standards. They are not from Melbourne, they are from China,another fraudulent claim as Wilsons-Melbourne is not a shop front in Victoria and judging by other people's reviews I can see there is no point in trying to return these shoddy shoes or asking for a refund. It has reminded me to be more careful shopping online next time and really investigate the company. Also, this company uses photos taken from other sites. Straight to the opshop or garbage bin and a complaint to the Ombudsman and a Buyer Beware post on FB.

BEWARE!!! Do NOT use this company... here is my email when I received their goods - this explains it all... they refused to refund goods unless they arrive safely, at my cost, back in the warehouse in CHINA! 🤬🤬🤬 I have just received your delivery of goods (3 pairs of Laura – Ultra Comfortable Orthopedic Sandals) and I must say I am extremely disappointed with how the shoes present – I am accustomed to buying leather shoes and these shoes are NOT leather, as advertised and NOT worth AUD$49.95 per pair! After complaining to my colleague here upon receipt of your goods, I was shown a screenshot of the exact same shoes listed on TEMU for AUD$16.99 and I AM FURIOUS! This by Australian laws is deceptive and fraudulent! Your shoes are NOT leather, are NOT discounted by AUD$200.00 as stated, do NOT relate to a shop closing down in Melbourne, were NOT delivered in boxes and have NO sign of branding on them which is against Australian standards. I would like to return these goods as I’m still within the return window of 14 days of receipt (Note: the goods have taken 11 days to get here as they were shipped from Mainland China and NOT shipped from Melbourne). Please supply return details – return address and procedure – to return this delivery for a full refund of AUD$149.85. Should be ZERO Stars!!!!!!!!!!!!!!!!!!!!!!!

I would rate 0 star if it allows me. The goods received are nowhere near the description on the website, and now the website is gone

horrible ALL AROUND. Not only did the ship an incorrect item and refuse to take it back (?!!!!) their website is impossible to navigate with incorrect links everywhere. The fact that Federer chose them as a partner is shocking