WilsonReviews of wilson.com

Worst customer service ever!

What was advertised as a "stainless steel towel rack" turned out to be a very flimsy aluminium rack. It cost $50.95 then I bought a real stainless steel towel rack for $20. Trying to get a return slip is like getting blood out of a stone. Bunnings has been no help even though it's advertised on the Bunnings online sites. I'm very disappointed and I would never buy from Bunnings online again and would certainly not have anything to do with Wilson Imports

Boycott......They do not disclose what exact material % is used in their clothing!! I had to email them to get an answer. Who wants to pay these prices and not know!

Ho acquistato una polo Wilson come regalo. Dopo un solo utilizzo e un solo lavaggio, effettuato seguendo scrupolosamente le istruzioni e lavando il capo separatamente, sono comparse numerose macchie. Portata in lavanderia, mi è stato confermato che si trattava di un difetto del tessuto: il colore blu ha scaricato sul resto della maglia, rendendola irrecuperabile. Dopo un ulteriore lavaggio a mano sono comparse altre macchie, a conferma del problema di fabbricazione.Ho contattato l’assistenza clienti fornendo foto, numero d’ordine e spiegazioni dettagliate, ma la risposta è stata che si trattava di “normale usura”, cosa assolutamente inaccettabile per un capo praticamente nuovo e di questa fascia di prezzo.

Extremely Disappointing and Unprofessional Experience with Wilson My experience with Wilson has been negative from the very beginning. After purchasing two tennis rackets on November 5 during a promotion, one racket was canceled, which caused me to lose the applied discount. Since the racket was intended as a Christmas gift, I was forced to repurchase another one, which arrived after Christmas. The second issue occurred when a promo code provided by customer support simply did not work on a later purchase. The third and most serious issue happened in-store: a sales associate refused to exchange a brand-new, unopened racket without checking my order, purchase date, or return policy, and behaved in an unprofessional and confrontational manner. It felt as though I was being pushed out of the store.

I ordered a Nuggets basketball for Christmas and it was supposed to come with a pump but it was never sent. Been emailing since last week and they can’t seem to figure out how to send a cheap pump so he can’t actually use the ball. I was told it was shipped and then today it said they are still working on it? Can’t be this hard but judging by all the other reviews this is standard. I will never buy from Wilson again.

I had included my suite number in my order. Wilson did not include this information in my shipping label, and now my son's Christmas present is lost as it never ended up being delivered to my office and the package is 'missing', i.e. stolen. Useless. Shop somewhere else that cares, even if you pay more.

Unbelievable! We purchased a tennis racket for a: "ROLAND GARROS TRIUMPH 2" Standard adult size tennis racket. They shipped out an "extended size tennis racket" instead. I then looked on the product listing page and they are combing 3 different product descriptions in one. I've shared screenshots of these issues and asked for them to collect the wrong item and ship a new item, but they stated this wouldn't be possible and that we should instead visit a drop off point to return it. We live 40 min away form their nearest drop off point. How insane is it that they ship out wrong items and are then unable to arrange a pickup???