Alec S.
Processing Fee Should be a Separate Additional Payment, Not Combined with First One
I really appreciate Willow’s service, especially offering to pay a bill from a small local waste management company. The only thing is when the processing fee is added to the first payment, then that adds up to having to pay roughly 50% of the bill up front. The processing fee should be an additional payment tacked on rather than having to pay it combined with the first payment.
Response from willowpays.comOct 12, 2026
Thank you for the thoughtful feedback, Alec. We understand how adding the processing fee to the first payment can make that upfront amount harder to manage. Your suggestion to make it a separate payment is helpful, and we appreciate you explaining what would work better for you so we can work on making Willow as helpful as possible for everyone who uses it.