Willoughby’s CameraReviews of willoughbys.com

Bait and switch scam with x100vi. avoid at all costs

I'm disappointed in Willoughby's Camera Customer Service. The first lens came and the price on the invoice was what they said it would be but the total was around $700 higher. I'm trying to find out why. At first I thought it was because the first lens did not fit my Nikon and they sent me another lens which they said would be more money but it was dated before the exchange. Now after the exchange which they told me would be even more money, I wanted to register the lens I had purchased with the 7 year warranty but Willoughby's has not yet sent me an invoice with the exchange and updated purchase and therefore I can't register my lens for the warranty. It's 4:30 on a Friday afternoon and I can't get help. It's hard to contact them during work hours because of my work schedule. I'm currently very frustrated. I'm hoping I can get it worked out but at the moment I wish I'd stuck with B&H Photo - the tried and true. I'm still hopeful for resolution. I don't understand why there wouldn't be an invoice showing a credit for the returned item and the charge for the replacement item for both the lens and the warranty.

Add me to the list of people tricked by a bait-and-switch. Ordered a camera, was called and lied to about differences between the international and domestic versions, but foolishly agreed to their increased price, even though what they ended up delivering to me was in the wrong box, and I’m 99% sure is indeed the international version. I’ve emailed them asking for a refund of the difference in price. I’ll update this review if I hear back.

Purchased online a Canon lens at Willoughby's camera. I got email confirming order....2 days later I call them to verify when item was shipping and they told me next morning. The next morning I received an email stating item is on backorder and have to wait 4-6 weeks. The funny thing is I went to their website and item says "In stock ready to ship"! What a Lie!! So I called them and said I want to cancel my order, they said they would cancel my order. Now having to purchase from someone else. This is a classical Bait and switch Operation....Many others have been burned from the same tactics from this seller from what I have read online, They even have a "F" rating from the BBB! My best recommendation is "STAY AWAY" from Willoughby's Camera!

the NY government should close this store, they make fun of people, look like behind this store cover up for something mysterious, I have all the evidence , i wished i live in NY to show the evidence

Ordered before looking at reddit reviews. After doing so I decided to call as it had been a couple days since I ordered. I purchased overnight shipping when I ordered. Sure enough when I called I was told the lens I ordered was an international Sony lens and wouldn't have a metal connection ring (impossible) and it would cost $300 more for the "American version" I requested an immediate cancellation.

A bait and switch sales game with loud high pressure sales pitch. Nothing said is true but stressful sales pitch of BS Go someplace else to purchase your camera/video needs.

This company followed their standard script of bait and switch. I bought from the link on their website and through a flurry of endless texts and emails they let me know that I had accidentally (untrue) ordered the mandarin version of the Sony rx100. Because I wanted it as a gift and it was out of stock everywhere else I fell for their BS. I did receive the camera (the box was rough, maybe used) but with an insanely (10x) over priced no name memory card and battery. I paid $700 extra for the privilege of being ripped off by them. I guess the business model is to get everyone once and to tread the line of immoral without being illegal. My advice, avoid this place.