Premier online retailer of exceptional automatic watches. Webshop showcases a meticulously curated collection of luxurious timepieces, crafted with exquisite attention to detail and featuring the latest in mechanical engineering.
William Wangen (william-wangen.com) has 46 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Also known as
william-wangen.com
Website
william-wangen.com
Category
Jewelry & Watches
Location
Sheridan, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 13% of reviews.
Latest
Most recent review: March 2025.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I bought this watch because it looked great in the photos. Let me just say, the pictures don't do it any justice. This is an absolutely stunning watch. There was a problem with my first order, but they promptly made it right. If there was anything I would take them to task on, I would say that their bands leave something to be desired, but honestly I expect that with most watch makers so I already expect to buy a new band when I get a new watch. Even with that I leave a perfect 5 out of 5. The watch really is that good.
BS
Benjamin S.
That's unbelievable
That's unbelievable. If you are planning to return this watch to China, don't do it, simply don't buy this watch. It's 7 weeks now and the watch is still pending on Chinese border. Customer Service just ignoring my messages. I paid 17£ for return and it seems like I'm not gonna get my money back. I need to contact royal mail now to find out how long yet and if they are going to deliver this item. So much hassle. Previously I mentioned that you can get this watch for 15 £. WOULD NEVER RECOMMEND THIS SELLER.
Response from William WangenOct 4, 2023
I'm sorry to hear about your difficulties with your watch order. Please reach out to our customer service team with your order details so we can investigate and assist you further. We're committed to resolving this issue and ensuring you have a positive shopping experience with us. Thank you for your patience.
RL
Roy L.
Poor Customer Service .
I cannot seem to get the customer service, to let me return a defective watch. I have texted many times.
Response from William WangenOct 1, 2023
Hello,
As previously confirmed via email with you we promptly sent you a new one as a replacement (29. Sep). You can track your order on this link https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=4209804292748927005455000431672532.
We're genuinely sorry for the inconvenience you experienced. We take customer satisfaction seriously. We're committed to making things right for you.
If you need further assistance, please don't hesitate to contact us. Your satisfaction is our priority.
Sincerely,
William Wangen
RI
Rikkiellenor
Poor quality and poor customer service
Fake reviews. Do not buy from this fake place. Watch is cheap in a cheap box and not worth it. Website mis sells the quality of the watches which is extremely cheap and poorly made. Watch has completely fallen apart after 6 months and they are refusing the issue a refund. Do not buy from this place if you don’t want to waste your money. Poor customer service!
Response from William WangenSep 12, 2023
We are truly sorry to hear about your dissatisfaction with your recent purchase and the experience you've had with our products and service. We take customer feedback seriously, and I would like to address your concerns.
First and foremost, we take immense pride in the quality of our watches. Our timepieces are crafted from high-quality materials, and we strive to deliver products that meet our customers' expectations in terms of both design and durability. It is unusual for us to receive complaints about the quality of our watches, and we are genuinely concerned about your experience.
Mechanical watches, in particular, are delicate products that do require careful handling and maintenance to ensure their longevity. We provide guidelines on how to care for our watches to help customers enjoy them for years to come. However, it seems there might have been an issue with your specific watch, and we apologize for any inconvenience this has caused.
We are committed to addressing this matter promptly. Please reach out to our customer service team with your order details, and we will investigate the issue further to determine the best course of action. Our goal is to ensure your satisfaction with our products and service, and we take this responsibility seriously.
SM
Silvia M.
Sehr bemühter Kundenservice
Sehr bemühter Kundenservice
JP
Jeremy P.
I gotten ripped off by this company…
I gotten ripped off by this company took my $114 and gave me nothing watch out people
Response from William WangenAug 18, 2023
Regarding your order, we would like to explain that our standard practice involves fulfilling and delivering orders in a timely manner. Delivery times can vary based on your location, as shipping processes are influenced by various factors. We want to emphasize that your satisfaction is important to us, and we're committed to ensuring you receive the product you ordered.
We apologize for any frustration or inconvenience you've encountered and want to assure you that we are dedicated to resolving this matter for you. If you could kindly reach out to our support team via email at [email protected], we will investigate your order status and work to provide a resolution as quickly as possible.
Thank you for your understanding, and we look forward to assisting you further to ensure you have a positive experience with us.
William Wangen
