William WangenPremier online retailer of exceptional automatic watches. Webshop showcases a meticulously curated collection of luxurious timepieces, crafted with exquisite attention to detail and featuring the latest in mechanical engineering.
William Wangen (william-wangen.com) has 46 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Catherine A.
I wish I had read these before I ordered my husbands birthday gift. I ordered on the 8th January and today is the 22nd I have had no communication from them. Sent an email but no reply. Looks like I lost the £92 payed. Very frustrating. Just to update I have now received an email and am confident the issue has now been resolved
Michelle C.
Bought a watch for my dad for Christmas. Watch arrived and looks very nice but I need an extra link for the bracelet. I've contacted the support email address on the website on serveral occasions with no response. The watch cannot be worn without an additional link which Im happy to pay for. A lot of money to spend on a watch to sit in it's case because you can't get in contact with anyone at the company.
Jessica R.
Achtung Betrug! Alles macht den Anschein, daß das ein deutsches Unternehmen ist, wenn die Ware kommt stellt sich raus, daß das ganz billiger Schrott ist, will man zurück senden bekommt man eine Adresse in China. Ich hoffe nur ich kann den Fall über PayPal klären. Finger weg!
Carsten M.
Nicht zu empfehlen. Bei retour möchten sie das man die Uhr nach China schickt und man muss die retour selbst zahlen.
Donna
I received a second watch to replace the first which didn't work, which was a present for my son's. The replacement watch doesn't work either. I have sent several emails to the customer services email address but no-one is replying to my emails. If this does not get a response I will start an action fraud claim with the police to recover the £94.95 that I have paid
James R.
I have contacted the company to return the watch as the quality is poor. I have yet to hear from them. I bought this watch as a present for my husband, but feels cheap and doesn't weigh what you would expect with a £100+ watch
Consumer
Leider sehr schlechter Service. Ich habe meine Uhr zurück gesendet und es wird sich geweigert mir mein Geld zurück zuerstatten. Ich werde nun leider eine Stelle weiter gehen müssen! NIE NIE WIEDER
Mark B.
TERRIBLE!! BE VERY CAREFUL!!! My partner bought a watch for me, which was delivered but when it arrived the quality was very poor, very lightweight and looked cheap. On the packaging, was a return address for a refund so she shipped it back there, special delivery, and received a tracking number and signature. Pressed for the refund, but was told we shipped to the wrong address, and should have called them first, and as a special case they sent an email link to some more watches for me to choose an alternative instead - which I reluctantly did. They asked us to contact the address where we shipped to, to get them to ship the original watch back to us but when we called we found a very unhappy person in a business that wasn't related to William Wangen at all, but was getting lots of very frustrated customers ringing him instead. This business was close by, so he went around to the address we'd shipped to, and it was an empty, unoccupied unit. No sign of anyone. So, we can't get the original watch back, can't get a refund, and have not received the watch I'd selected instead. I feel angry, frustrated and cheated and scammed, so BE VERY CAREFUL!!!!! Depsite several emails back from "Amber" - who I suspect isn't their real name, or a real person - we've received nothing. **UPDATE** - Replacement watch received 11th Dec. Same poor quality, and as I've no chance of a refund without likely having to post it overseas at my cost, I'm stuck with it. At best, it's a £20 watch, no more. Highly disappointed.
