Dave S.
Shambolic
Clearly trying to sell parts they don't actually have, so far it's 11 days and they can't get hold of their warehouse, and now are waiting to hear from their warehouse before they will refund. Good luck to anyone ordering, its a lottery
Response from Wild West Pool SuppliesJun 18, 2022
We've never held inventory, and that's never been hidden in any way. It's just not part of our business model. You can only offer 75—100,000 products if you work with all the largest distribution companies in the US, which we do. Occasionally during the start of busy season, or particularly busy times (holidays, etc) we do have to wait a day or two for one of these partners to check something. ^^ This is true of any company you buy a pool part from online, since the top 5 distribution companies in the US own about 85% of the market share. We will always do our utmost to help take the best care of our customers that we can... but hopefully this 'inside scoop' gives you a little further insight into how the industry works. It's not perfect, but we are always improving!