Wild West Pool SuppliesReviews of wildwestpoolsupplies.com

Buy an item online they charge me and then they tell me they do not have it in stock. Common sense tells you if they do not have it in stock they would not have it on their website and charge my credit card. The good thing is Paypal ruled against them, showing they are a bunch of scammers and return my money. Do not trust them.

Defective hot tub heater! Not only did it leak, it didn't even turn on when we put power to the tub. Both ports where the thermostats go in leaked horribly. Now, a month later, I am still waiting on a decision from their distributor. So, here I am, writing a review. Their follow up is good, parts are junk. I told them just keep the money, I'm going elsewhere. Not worth my effin time! They rely on the distributor to offer refund or a new part?? What kind of business does that? Not a good one! Do not use these guys.

I bought two separate parts for my pool filters. One of the two parts I had accidentally double ordered and the other part came but did not fit my filter as Wild West website shows. I emailed and requested to return both parts. Both parts came from different warehouses in different states and i have been told i need to ship each part back to there place of origin at my cost. While i do feel it is my mistake and should cost me on the one part, the other incorrect part shipped to me should not cost me to ship it back(after I already payed shipping to me) and then pay a third shipping for them to ship their wrong part mistake again to me. This is horrible customer service. The customer service rep. stated to me that the wrong part sent to me fits other customers applications therefor they do not believe that the part doesn't fit my application therefor i have to pay shipping back to them at my cost. So they now have called me a liar. The Parts seem hardly worth shipping back seeing they charge all shipping fees & re-stocking fees to the customer even though customer is not at fault. Wild West is one of those companies you do bot want to be dealing with when/if a problem arrises. They don’t except responsibility for their mistakes or even give you the benefit of a doubt. There policy/response seems to be tough luck buddy, we’ll send you parts but will not help with any mistakes even when caused by them. Stay clear of this place, shop Amazon Prime where sellers can not treat customers with such disrespect. Customers with returns should be treated with the same positive interaction/respect as when making a purchase. You won’t get that from Wild West Pool Parts.

How about a -5 stars! I ordered a spa controller in July but after receiving it and installing it discovered it was defective. I asked for a replacement but was told I had to send the defective one back first. I did as I was told. As of today, I still have not received a replacement nor a refund after several requests. I am now told it could be another month or two. This is unacceptable service. I won't do business with them again.

Purchased 7 Pentair DE replacement grids which is a normal full-size replacement. They had a good overall price including shipping so I went with it. They put the charge through and confirmed the order, but then emailed me saying they can't cover the shipping based on what they quoted/charged and I need to pay another $37 to get them shipped. My money is already tied up with them, so I looked at other options and saw that they are all ~$30 more, so I offer to pay $30 to help cover the shipping thinking they should eat some of the difference since they're a retailer who quoted a landed price. They refused over the $7 difference, so I cancelled. If you order something from Wild West Pool Supply, expect them to email you with demands for more money. You're better off going with another company that can properly calculate shipping costs for orders and doesn't keep coming to you with their hand out wanting more.

I paid extra to cover expedited shipping, the actual shipment took longer than the regular ground shipping would have taken. I contacted wild west pools to ask for a refund on the upgraded shipping, and they completely ignored me. The parts did arrive and are what I ordered, but their customer service seems to be non existent.

I ordered a pump to filter hose for above ground pool, nowhere in the discription that I could find did it give the length or coupling size. When I received the hose it was only about 18" long the hose on my pump is approx. 30" long. Very disapointing.

With the Sundance "palm jets," it would be nice if you listed the size of the escutcheon, and also mention that in MOST cases it will require a collar to go with it. Shipping was $9.95 to get the collars (worth $2) as a separate order.