Wild West Pool SuppliesReviews of wildwestpoolsupplies.com

This is the wrong heater how do I return the part?

Their website is very deceptive. No phone number for customer support. I ordered a part claimed as "In Stock and Ready to Ship!!!" and the part would ship that day according to the site. After 2 days without any kind of shipping or tracking information from the seller, I contacted them via email. No response, but later that day I got a refund. No explanation whatsoever. Based on my experience, I'm highly skeptical of the positive reviews for this company. My advice? Go somewhere else.

I would leave a negative star if it would let me. I wish I would have read the bad and poor reviews prior to my order. Like many I ordered a part which has never arrived (almost 2 months) , shipped via USPS. Now these guys are trying to wash their hands of the responsibility of getting me my part and expect me to track it down with the worst postal service in the world. Seems like this is a strategy of take your cash and leave customer to deal with shipping issues/lost items. I wouldn't trust this company. Buyer beware !

Not possible to leave no stars. I order a hose on 7-26-20. Paid 22.99 for 2 day shipping. It’s now August 7 and still no package and tracking says it’s been at the same place since August 1st... will never do business with this company ever. Now my pool looks like a pond and I might as well close it up. I emailed everyone under the sun and they says they gave me a refund and still haven’t received that. The owner said he assured me a refund and my package that was 2 days ago

On July 22nd, 2020, I ordered a pool pump online from Wild West Pool Supplies. I paid extra money for two-day delivery. Total cost was $622.79. Four days later, I received a damaged pump which was delivered by the USPS. The pump had a crushed motor cover, a dented capacitor, a cracked wiring harness bracket, a broken pump support bracket, and damage to the housing unit (broken piece on the footer). I took pictures of the damaged pump and submitted them to the Wild West customer service email because there is no phone number listed on the Wild West website. Two days later, I received a response from "Angel" in the customer service department. "Angel" apologized and promised me a new pool pump would be delivered. However, it is now August 6th, and I have yet to receive it. On August 2nd, I followed up with an email to Angel informing that my pump had yet to arrive. I asked for a refund, but did not receive a response back. On August 3rd, I received an email from Carl, Director, Customer Service, thanking me for my order. I responded to Carl's email, explaining I had yet to receive the pump and asked for a refund. I have decided to contest this charge with my credit card company. Again, it is important to note that Wild West Pool Supplies does not list a telephone number on their website, so you can only reach them via email. Apparently, they chose to ignore difficult emails (e.g. crediting back a customer who received a damaged part). Use caution with this company.

This is more a review of the USPS delivery system. I received an email from USPS saying that the part I ordered from Wild West Pool Supplies would be delivered by May 8th, 2020. On May 10th I received another email saying it would arrive by the evening of May 10th, 2020. Today is May 14th 2020 and it still hasn't arrived.

I got the wrong part, not the one pictured,, I send an email few days back , I never got an answer...