Amy F.
Wildrock 4x4 is a Scam Company! I ordered a jeep grill as a Christmas…
Wildrock4x4 is a scam company! I ordered a jeep grill as a Christmas gift for my husband. He decided he wanted a different one. I contacted Wildrock to return it. All their email responses seem computer generated. I have asked repeatedly for their phone number. And proper return address. I returned the item to the address on the box, and after many emails, they finally said, you sent it, to the wrong address, sorry. I have since seen they have an F rating with the BBB, I will never do business with them again!! What kind of business doesnt provide a proper phone number!!
Response from Wildrock4x4Feb 25, 2020
Hi Thank you for your review and sorry for the trouble. We already have explained after you returned our item to a address that we don't know, also you can't send us details about that address. First of all, when you first time contacted us to want to return, we already replied you that we need pictures to confirm the status of the product and packaging. But even though we sent you many emails, we still didn't get your reply. Maybe our all email was in your spam? But after a few days, you told us that you have returned to an address, you said that the address is the address on our label, but when you provide the tracking information, it shows that the package arrived in another city. Not the city where we started shipping. That's why we rejected the refund. I think that any seller needs a picture to confirm the status before accepting the return. If the return is damaged on the way, then you do not have to bear any responsibility. But you refused our request and returned the goods without authorization. We never saw your return from the beginning to the end, and we were also very troubled. But we are still sorry for all this, and thank you for your support again.


