WildoneReviews of wildone.com

I have a very expensive harness that I want to exchange. Wildwon makes it impossible to contact them. They don't answer emails, no call center. 25 dls paid to ship harness with 1.99 for return fee which is impossible to do. 90 dls+ spent for a product I can't use. I hope they read this. They gave me a 15% discount for reviewing a leash but I guess they want me to keep the harness that doesn't fit my French bulldog. My guess is there having a good laugh at customers trying to get a hold of them. Probably going out of business soon and getting rid of whatever stock they have. I shop a lot online. Have never had this happen! Wildwon please contact me.

Crappy delivery service with USPS. Also their travel bags for dogs are not for dogs that are 15 pounds. Theyre for ultra tiny dogs. Their customer email workers are weak in helping people ge ttheir mail. My order was returned after I wasn't notified it was being held at the local USPS. Do better, WildOne. You have a nicely-designed website, now get your customer service reps up to par.

As a first time dog owner, I ordered the wrong size harness and collar. Wild One customer service was not willing to help given my order was an international order. The lack of support and assistance with my exchange was disappointing and I will not be purchasing products from them again.

Crap customer service. I appreciate a company that actually tries to help customers and provide solutions, not just customer service reps that are blindly policy pushing and recite online FAQs. Wildone unfortunately is the latter. They won't be getting any of my business. They are in a highly saturated market with plenty of small business start ups that have excellent customer service. Wildone is a definite no for me. I don't give companies with crap customer relations my money.

The design of the collar, particularly of the XL size, includes many holes to create different sizes, but no extra D ring or device to hold the extra piece of collar to the side. So when you put the collar on, a large tab of collar sticks out, where a dog could chew on it, or get it caught on something. This is very unsafe and, of course, does not look good on my dog. When I tried to get in contact with customer service, they were unwilling to help me. It's clear to me that they're trying to cover too many sizes with one collar, and sacrificing the final product.