Wildlife WondersReviews of wildlifewonders.com

Response from Wildlife WondersAug 7, 2026

Scott, I'm so sorry you feel this way. You ordered two rugs. The first rug shipped the first business day after you purchased. The second rug had to be made by the artist as it sold out over the holidays. We informed you of this delay and you asked to wait for it. We responded to your emails. When you requested that the artist provide you with daily updates, the artist responded that he would provide a weekly update on the progress. You were provided these updates. He simply didn't have the bandwidth to provide you with the daily update you wanted while trying to get caught up from the holiday rush. Your rug was completed. Unfortunately, you disputed the bill for both rugs even though you received one of them. As such, the second rug was held until the dispute was resolved. Again, we are so sorry one of the rugs was delayed and that the artist wasn't able to give you the daily update you needed. We wuold like to get paid for the rug you received. If you could please contact us to take care of that, we would appreciate it. Regards, Wildlife Wonders

Response from Wildlife WondersAug 7, 2026

Hi Linda, We show that your order was shipped and arrived to you successfully. Can you please contact us to let us know what didn't arrive? Thank you, Wildlife Wonders

Response from Wildlife WondersAug 7, 2026

Hi Chanh, I'm so sorry you feel we delayed your shipping. Your order shipped the day after you purchased. The sculpture shipped from overseas and had to clear US Customs. Unfortunately, the shipping address on the order was flagged as incorrect. This took some time to resolve with the paperwork going through US Customs. We are so sorry for this delay. We responded promptly to all information requests. Unfortuantely, you disputed the bill while the sculpture was in transit from US Customs to your recipient. Due to this dispute, we had the sculpture re-routed to our warehouse while we awaited the resolution. Again, we are so sorry for the delay. The issue was the recipient address issue. We tried to push it through as quickly as we could provided that there was an error when the order was placed. If we can help in any way, please don't hesitate to let me know. Wildlife Wonders

Response from Wildlife WondersAug 7, 2026

Vicki, Your large coat rack shipped. When an item ships internationally, there are a few days when the tracking shows that it is in transit, but there isn't a specific location scan. As you disputed the bill, we had the shipment held when it arrived in the UK. We ended up having to pay significant fees as you disputed the entire bill. We forfeited the package with UK Customs and asked that it be donated rather than paying another fee for it to be returned to us. You were fully refunded. Your claim that you were scammed is 100% FALSE. We are sorry you thought we were lying. We provided you with the detailed tracking. It is unfortunate that we couldn't communicate with you better so you knew it was in transit. In the end, the item was donated in the UK due to the disputed payment. We lost quite a bit of money in this transaction. As you disputed this bill AFTER is shipped and you had the tracking information, we were left with the notion that you were scamming us. We have been in business 28 years. We ship thousdands of products every year. We don't scam people. When an international shipment that has left the US and the buyer has the tracking number receives a disputed payment with false claims in the dispute, one can only deduce that we have been scammed. While we weren't going to pay for the item to be returned due to the substantial cost associated, we asked that it be donated rather than given to you for free. It also must be noted. Vicki, your claim makes no sense. Why in the world would we send an expensive item and pay hundreds of dollars in shipping fees if we were scammers? Why would we want to lose those funds? The shipping label alone was expensive. Why would we pay UPS for nothing? It makes no sense and doesn't pass the common sense test. Your claims don't hold any credence. What occurred was unfortunate. The only people who lost money and an expensive product were us! You lost nothing due to your dispute. We lost over $1k. Please stop with the false reviews. You weren't "fobbed off". A product was shipped to you in good faith. Your actions resulted in us losing quite a bit of money. Disputing the bill after it shipped and then claiming you were "fobbed off" and scammed is just ridiculous. You lost nothing. We lost over $1k. it is clear we were scammed in this deal, NOT you. Regards, Wildlife Wonders

Response from Wildlife WondersAug 7, 2026

Courtney, We are so sorry your order was delayed. Your dinnerware shipped directly from the artist. We show it was delivered to you. Please contact us if you did not receive it. Again, we apologize for its delay. If we can help, please let us know. Wildlife Wonders

Response from Wildlife WondersAug 7, 2026

Robert / Carolyn, We are so sorry. We unfortunately ran out of stock of the specific handmade bear you wanted. As you stated, we offered you numerous options by the same artist. We had every bear except for that one in stock. The artist worked diligently to get caught up with that size polar.. Unfortunately, she wasn't able to get the replenishment in the amount of time you needed it. We are so sorry about that. Our inventory gets updated daily. I'm so sorry if cookies were showing you a cached page. We absolutely show it was taken out of inventory and then re-entered when the replenishment arrived. When you requested cancellation and refund, we processed it immediately. We are so sorry there was a delay with that specific bear. If we can help in any way, please don't hesitate to let us know. Wildlife Wonders W

Response from Wildlife WondersAug 7, 2026

Hi Michael, We are sorry the lighted base didn't work for your needs. As you know,, the lighted base was scratched heavily on the top when you were moving your piece on and off it. As such, we were unable to accept it as a return. You returned an item that could not be resold. You still disputed the payment for the item even though you returned a severely damaged item. We are sorry you feel our policies are unfair. We simply ask that items be returned in new, unused condition in our to receive a refund. Unfortunately, the lighted base you returned was heavily scratched. We simply could not accept it as a return. We informed you of this issue. You disputed the bill. We were left with a product that had to be discarded as it was returned damaged. Again, we are sorry it work for you. Unfortunately, it was damaged when you were moving the piece on and off of the base. It is unfortunate that you felt we should pay for the damage that incurred when it was in your possession. What was returned to us was not in the same condition as it was when you received it. Should you have any questions, please reach out to us. Wildlife Wonders

Response from Wildlife WondersAug 7, 2026

Linda, We are sorry you don't agree with our return policy. The return policy is Amazon's return policy. What you demanded is that we lose money in shipping fees because you mistakenly ordered from our site. All we asked is that we remain even in the transaction. We made absolutely nothing in the transaction. We hope you understand. We are sorry you feel we deserve a 1 star because we didn't want to lose money simply because you made a mistake. All we asked was that we not lose money because of your stated mistake. So sorry you feel this is unfair. Again, this is Amazon's policy.