Joan W.
Mixed bag
* The response by the organization bears no resemblance to what actually happened. The ‘words’ she quoted were never used by me in any conversation* The quality of the merchandise is good, but the customer service and administrative support are among the worst I've experienced. If everything goes smoothly, you may be satisfied. However, if there's a problem with your order, don't expect timely communication or follow-up. Weeks went by without any updates, and multiple emails and phone calls were ignored. After waiting more than two months for a product that was never delivered, I canceled the order and requested a refund. Throughout the process, it seemed no one knew where my order was or what stage it was in. The lack of communication, accountability, and basic customer service turned what should have been a simple transaction into an unnecessarily frustrating experience. I reordered 2 of the 3 items from my original order with other suppliers. The mdse arrived quickly and the customer service was excellent.
Response from Wildlife WondersAug 7, 2026
Joan, We are sorry you feel this way. As you know, you ordered and received your crab quickly. You told us that when your friend came over that you decided that the face of the crab was "scary". You asked us for a return authorization that was provided the same day. You stated that you wished to exchange for a different crab. We understand that you wanted us to ship the replacement crab before the first one had arrived back. With exchanges, we ask that the first product be returned in new, unused condition prior to sending out a replacement. When we received the original crab back, we shipped the second crab. The day after it shipped, you called us and told us that you changed your mind and decided that you wanted a third crab. When our team shared that the crab had already shipped, you made it clear that you were unhappy. We are sorry you were frustrated. It does take shipping time to return a product and have an exchange sent. We shipped the exchange. We were then met with demands to pay for the exchange shipping for both products because you changed your mind on both of them. Noting that we paid for the original shipping, we pushed back on your request. Our team was met with very hostile responses. Joan, we are sorry you didn't like the crabs. We sent you both crabs that you purchased. As you stated, you changed your mind twice after both crabs were shipped. The delays were due to these changes. We are so sorry you feel our team is "dumb", "stupid", "horribly incompetent" and many of the other things you stated to our customer service team. We tried to help you. Your edited response that you didn't say or treat our customer service team the way you did can be proven false. You put it in email! Unless you are claiming someone else wrote your emails, you were more than unkind to our team for not knowing that you were going to change your mind before you did and for making you wait for a replacement when the exchanged item hadn't arrived back in our warehouse yet. Should you have any questions or need anything further, please don't hesitate to email us. Due to the manner in which you treated our customer service team, we are requesting that you contact us via email in the future. Regards, Wildlife Wonders