Wilderness TravelReviews of wildernesstravel.com

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I want to express my sincere disappointment and displeasure with our Wilderness Travel, trip "Magical Madagascar". Let me start by saying that my wife and I have travel extensively. We have been to Africa, South America, Indonesia, French Polynesia, and many other locations. Never have we encountered anything like Madagascar. Madagascar is a country completely devoid of infrastructure. The roads we travelled in the north and south were horrifying. We were subjected to gut wrenching, bone jarring, reverberating rides, on roads that had potholes that could swallow entire vehicles.These rides ruined this vacation for not only for me and my wife , but also for everyone in our travel group. (Yes, we discussed this among ourselves, repeatedly) These are not conditions that develop quickly, but occur because of decades of neglect. The omission of such conditions prior to our purchase of your trip is unforgivable. In the north, the ride to Ankarana took 4.5 hours (2.5 hours in itinerary). The ride to Berenty took 4 hours, and the ride to Andasibe took 5 hours (3 hours in itinerary). Because of the durations of these drives, every activity held on these days had to be modified and shortened. This deprived us of significant wildlife viewing time and opportunity. It also created a group of physically and mentally exhausted travelers who never had a minute to rest or relax upon arrival at any location. Additionally, the trip was further complicated by the presence of and elderly couple who were not physically capable of participating in this type of travel. The older gentleman was 84, he was never asked by Wilderness Travel to present medical proof of his fitness to participate. He was unable to walk more than a kilometer without being physically exhausted. He fell three times during the trip and had to be evacuated from one of the hikes by vehicle. This created a problem for the trip leader who had to accompany the couple on every activity and occupy one of the groups guides for every hike. This action caused our entire group to be short changed on every wildlife hike. There were no options for longer hikes or photo oriented hikes, and nearly every hike was shorter than advertised. Seven of the ten of us got some level of gastrointestinal upset. Four were unable to leave their rooms. The sanitary conditions are not safe. Another unforeseen problem with the trip had to do with the Madagascar Airary. We arranged for you to exchange $200 each in advance of our arrival. We attempted to spend it at the airport gift shops in Antananarivo, but found that no shop would accept this Malagasy money. We then tried to exchange it back to US currency in both Madagascar and South Africa, and were informed that no one wants or will exchange their currency. We were stuck with $200 dollars worth of Airary. Again, Wilderness Travel gave us no insight or advice that the monetary system in Madagascar would be so unstable. As you can see from my letter, our trip was anything but "Magical". I hope that moving forward you will stop promoting this adventure to unsuspecting victims. A travel company of your stature should be ashamed of misrepresenting a country that is slipping back into the stone ages as Magical. Shame on you! Shame one me, for being fooled by your lovely brochure.