Wild ApricotReviews of wildapricot.com

Features are not intuitive and difficult to find how they work. An example; An organization is late on their annual dues but pays for an event. It appears to put the money for the event toward their late dues.

Five Star first class service and support.

best membership software we have come across

If you are looking for an inclusive web-based application to setup and easily maintain a website, manage your customer database, send regular newsletters, email event promotion with online event registration, sell product, create reports, then Wild Apricot is a stellar product. If you should have any questions or problems, their customer support by phone or online is superior to any customer support I have used. Yes, Wild Apricot does all this from one web application. You pay based on the number of records in your database.

I got good help from Steve at Wild Apricot while working on a clone. He answered all my questions.

Very difficult to use

I needed to call about a declined payment from my bank. I had contacted the bank and due to fraud measures and you being out of the country they had declined payment. They told me they would relax those procedures if the payment went through that day. Otherwise it would be declined again. I called Wild Apricot and spoke to a woman who told me that there was nothing she could do and I needed to email. I told her that I had already emailed but the email states it could take 24 to 48 hours for a response and the payment had to go through that day. She again told me that she couldn't do anything to help me and I said in an irritated manner "you mean I am spending over 500 dollars on software and you can't......." and she hung up on me. I called back and at this point I was ripped, the second person I spoke to was very nice even with my irritation at this point and he called the billing department for me and they put the payment through immediately, it cleared and was all set. I thanked her for her help and she was going to pass along what had happened. This software is expensive, the prices are ridiculous for what we need. You raised your prices to the point that my board is giving me a hard time about the software and the additions that you added were not things that we need, use or want. Then to have someone hang up on me when I call to make that payment is honestly maddening and really makes me rethink the value of the software and whether there are other programs that would work for us and not charge as much.

Wild Apricot provides an excellent website-hosting platform. It's very comprehensive and offers a large range of features. My only reservation is the cost. Even though our organization has only a small number of members and we use only a fraction of our allowed memory, we are forced to pay a high price for our application because the operation of of our site requires a lot of administrators.