Sue B.
Wigsis poor customer service
Like many in America, I began purchasing most needs on line with the event of Covid for the past 4-5 years. I have used dozens of sites available with great ease, and terrific customer service. Until purchasing with Wigsis. I purchased a wig in mid September, paying for the product which landed with my bank on Sept 19, $82.00 When it arrived, I found it the incorrect style, and incorrect color ordered. I notified them via their Internet site, advising them about their error. I was most willing to wait for them to send the correct order, or re-select paying any additional cost, and return the incorrect selection. Since that time I have returned their e-mails, 6-8 separate times, each additional conversation refused any customer service consolation or agreements to my satisfation. Their last email stated;They have refused to return the $82.00 I paid for the product I selected, and give me a reasonable price for a new purchase. I am austounded at Wigsis customer service, and am horrified they remain accredited by Internet sales laws which protect the purchaser from unlawful sales operation.



