WigSalon.comReviews of wigsalon.com

Response from WigSalon.comOct 21, 2026

We sent Donnis exactly what he ordered. All brand new. He chose styles that did not fit. We offered help. He did not reply. Do not confuse his reply with the kind of personal service we have been giving here at WIgSalon since 1996. And the fact that he chose to post a review citing things did not fit, when he chose the styles and colors, sort of proves my point as owner. Donnis is a good man. I have looked into his civic background. I have no idea why he chose this route, and he is welcome to contact me about this.

Response from WigSalon.comSep 8, 2025

Diand G. I see your complaint. I am copying the Purchase Order for the wig ordered. It it, you the see the other GABOR wig ordered that day. Raquel and Gabor are the same company, HairUwear. They sent us exactly what you ordered, promise. We've been online 30 years. 1996. I am sure you got what you paid for. I wish youj would email me - [email protected], so i can try to make some of what you feel wronged about, up to you. or text - 818 423 1533. We wish you would notsay you were scammed. Thats not what happened. You got a wig that perhaps was not ideal for you. But that happens when people shop, especially the first time, without opening a discussion with us ( we are true experts in this field ) and perhaps sharing some photos of yourself so we can be more personally helpful. | purchase order > Order Date 11:43 am on Friday 22nd August 2025 Source Document MANUAL Order Status Confirmed Notes Supplier Information Supplier Name HairUWear Email [email protected] Shipping Info WigSalon 2006 N Sepulveda Blvd. #219 Manhattan Beach, California 90266, United States Items Ordered Search Reset Filter2 records found 20 per page 1 of 1 Thumbnail Name Weight Cost Price Qty Supplier Source Subtotal RENEW by Eva Gabor - G58+ Sugared Almond Color:(GB) G58+ Sugared Almond SKU:3403-G-G58-Plus-Sugared-Almond 1.0000 $0.0000 Ordered: 1 Recieved: 0 Default Source $0 Eva Gabor FRESH CHIC wig-(GB) GL14-16 Honey Toast Color:(GB) GL14-16 Honey Toast SKU:EGFRECHC-(GB) GL14-16 Honey Toast 1.0000 $0.0000 Ordered: 1 Recieved: 0 Default Source $0 Comments History

Response from WigSalon.comMay 20, 2023

Trust Pilot users, BEWARE. Yes, This Client did contact us to send back a wig she did not like. This company will refund or exchange within their posted guidelines. The issue was and is - for an unknown reason - the card will not refund online. THIS CLIENT KNOWS THAT . She even suggested that the solution may be a glitch with our service provider specific to AMEX. This is copy/paste from her email to me just now. " MSP (Merchant Service Provider) is YOUR clearing house. I happen to work IT and I KNOW the problem is with one of two things, you're refunding to the wrong credit type OR your Developers do not have the setting enabled to allow refunds for AMEX. However, we were able to refund another AMEX card holder today. So the issue is with AMEX and the card-holder. Mondays are busy. We will try to reach Amex Monday. She has placed claims vs us at 3 other sites as well. And she knows this is a techincal problem - and not one about us not wanting to refund her. The FACT that she wrote I hope someone scams them - well - she is doing that now. We cannot refund her card. It may be a gift card. We will know Monday or Tuesday latest. And the refund is not FULL. We paid $11 to ship and there is $15 wig try on restock fee. Plus we have to see if the wig is okay. No one really looked into that yet. We have been online 27 years. We do things right. This client is out to hurt us without even trying to be through a weekend when banks are closed. Good Afternoon Joseph, Thank you for reaching out today. As per our conversation I did go ahead and get with my technical team to further look into this refund error for card ending in 3468 processed on May 1st 2023. After doing some further digging into the transaction error we found out the error is originating from AMEX itself, most card brands respond with an "approval" code confirming that this request was received and able to process. American Express cards do not work with this "approval" system. Because of this, your terminal provider (authorize.net) is unable to process the refund requests. I was advised by the Technical Team that the only options as of now is to: I can submit a rekey request for it to be completed on the back end this has a SLA of 5-7 business days. It did seem like this was a more recent change within AMEX and is expected to be corrected soon. I do apologize for the confusion. TRUST PILOT - AN AMEX ERROR MADE IT IMPOSSIBLE FOR US TO REFUND - ONCE WE ABLE TO I TRUST YOU WILL REMOVE THIS CLIENT'S COMPLAINT -

Response from WigSalon.comMay 18, 2019

I don't see an order for you. How can I help you? Seems like you ran into something. Please share so I can try to understand or rectify. Diane

Response from WigSalon.comJun 5, 2018

Elizabeth All wigs we sell come directly from the manufacturer. They are freshly ordered wigs, not wigs that have been sitting in a box for months. As with any manufacturer/brand there will be slight variations in the wig, which you can verify with any other re-seller. We offer an exchange/refund policy if you are not happy with the purchase and we encourage one to take advantage of it.

Response from WigSalon.comMay 9, 2018

Barbara We signed up for this company to handle reviews and if you ever emailed us about an inquiry or placed an order within the last 2 years you received the survey invitation.

Response from WigSalon.comMay 8, 2018

Rose, I have found orders matching your information (name and email) that go way back to 2008. All of them resolved and delivered. I think you must have us confused with another company which happens every now and then. If you have the invoice for the order you are talking about here, please email us so I can help you with your inquiry, We never intentionally charge anyone and do not ship. If there's an issue with any orders we are happy to provide a full refund.