Wiggins HairReviews of wigginshair.com

I received my wig and upon opening it and inspecting it I immediately was dissatisfied and contacted the company to initiate a return. The company refused to give me the address to return the wig unless I provided a photo shoot of the wig in and out to prove that I had not washed it or worn it. Now mind you I had only had the wig in my possession for about 15 minutes. Almost a week later I am still arguing and fighting with this company to give me the return address to ship this wig back. They keep refusing to provide the address until they see a picture of the wig. This makes no sense because I have paid for the wig and I am also responsible for the shipping. Obviously they inspect the wig when it returns to the facility. Why would someone waste their money sending back a damaged wig knowing that $400 is at stake? I have sent several emails asking for the return address and still have not been provided with the address to return this wig. Nowhere on their website and their policies for return does it say that the customer must provide a photo shoot of the wig before they are given the address. This company goes above and beyond to make sure that you can not return the wig and get your money back when you are dissatisfied. If you read the reviews a lot of people are saying the same things. I ordered a 200% density wig that at best 150% if not thinner density. I ordered a 22 inch length. The wig barely stops past my shoulder blades. They are measuring the hair from the front hairline and not from the crown of the head or from the back of the head like most of the companies do. Their customer service is atrocious and if you look at the reviews they have tons of one star reviews that are deserved. Rarely do I go out of my way to leave a bad review for a company, but this one just takes the cake. Absolutely horrific company do not order from them, do not waste your time, do not waste your money. Look into better more established companies with higher quality hair and excellent customer service such as luvme wigs, Alipearl, xrs wigs.

ATTENTION!!! I ordered this loose deep wave wig a few weeks back. When it came it came with some holes in lace and stitching was unraveling hair length was 17inch/20inch being the longest. I spoke with Mary who tried to offer $40 for a refund to use on a Bob wig(which is not what i ordered) i kindly declined . Mary stated to wash and flat iron hair to see the true length which still was length stated above.I explained I will be sending back the product as its not as described. I disputed with Paypal as item is not described . I got an email stating they refused my dispute as it met the similarities of what they sold- -I called PAYPAL CUSTOMER SERVICE- and explained this can’t be right and PAYPAL REP stated the Seller is saying that my wig was “Custom Made unit”- INCORRECT i sent screenshots of Website and how you order- Once Paypal Rep looked into this He Refunded me my Whole order- Please Be careful as they have been doing this to alot of customer and Paypal is looking into other cases that had been refused by their company. I hope this helps!

I ordered the Beyoncé highlight wig. The wig arrived in a totally different color. Not as pictured. The lace was really thick and wouldn’t stay put with the glue gel. The wig was also very large even though I ordered a size medium. The knots weren’t bleached either. They were really great as far as communication but it was very disappointing to wait a while only to receive a wig that was not as pictured on the website. I won’t be ordering from this website again

Prior to placing the order on the Wiggins website, I emailed asking whether I could have the wig customised. After multiple emails and WhatsApp messages between myself and customer services, I sent my measurements and was assured that I would receive a customised product. I received a wig that was 22.5 inches in circumference rather than the 21 inches I requested. It was huge and looked terrible. I immediately contacted the seller and sent pictures clearly showing that the wig was not the correct size. The seller then informed me that I should send a picture with the wig measured on a wig head. Subsequently, I purchased a wig head on Amazon,measured the wig,and sent additional pictures. I then received a final email stating that ‘the wig cap size was customized by your head, so it cannot be returned or refunded.’ After discussing this issue with them for a month, they finally agreed to fix the wig, ONLY if I paid for shipping to and from China, as well as all tariffs. The defective wig was their mistake, therefore the shipping costs and tariffs should be their responsibility. I now have a garbage wig that I cannot use. Complete and utter waste of time and money. This company is incompetent. Do not order from them. Updated in response to the business owner comment below. I have verified my order with Trustpilot by sending a screenshot of my shipping confirmation email which you sent me on 11 May 2021.

Wig is a complete mess. Body wave that barely has a wave, 180 density looks like a scarce chicken, humpy at part line. Only plus about the wig is the fake scalp

Shipping took about 3 weeks to get to me and when the product finally arrived, it looked NOTHING like the picture on the website, completely different. I asked for a refund multiple times and the people didn’t want to give me one, I even asked to speak on the phone but was not provided a phone number. Too many obstacles and games. WILL NEVER SHOP AT WIGGINS HAIR EVER AGAIN. COULDNT EVEN LEAVE A REVIEW IN WEBSITE UPDATE - ***THEY TRIED TO RELY BACK TO MAKE IT SEEM LIKE EVERYTHING IS ALLRIGHT AND THEY WERE PERFECT HELP. A LIE. THEY WERE ONLY GOING TO GIVE ME 15 BUCKS FOR A REFUND OF A TWO HUNDRED DOLLAR WIG!!!!!!!! STAY AWAY BEWARE THR GOOD COMMENTS/REVIEWS ARE FAKE!!!!!!!!!!

Found this company because they followed me on Instagram and I wish I did my research on them before purchasing a wig from them. I contacted them about my order and they were very rude and nasty and told me they won’t ship my order nor refund my money. Upon leaving them a negative review they agreed to ship my order my order was marked delivered but I never got it !!! I filed a dispute with my bank however they claim they delivered my order if my order was delivered then where’s my wig ? The reviews on Instagram speak volumes in reference to them stealing pictures of other companies work and trying to pass it off as their own and their customer service lady Mary likes to threaten people into deleting the negative reviews on the company. Buyer beware they’re scam artist.

I wish I could give this place a negative review! After being held up inc customs for a week I was just informed by FedEx Wiggins hair sent me an empty box!!! These scam artists are probably paying folks for reviews! They won’t give me that Hello Dear BS email saying that they didn’t scam me! DO NOT PURCHASE HAIR FROM THESE THIEVES!!!