Good afternoon, I am not happy with this company service, I sent 2 emails and try to chat with customer service agent, and nobody is online, I tried different time during the day and nobody is available to assist, my order was made last month and still pending.
JU
Juliet
STAY AWAY FROM THEM. SCAM!!!!!
If Zero star was possible I would give it. False advertisement and when you give an honest review on their site they don't publish it I ordered a 18inch length hair and they sent me a 12inch (putting stretched length 18 on the pack). What scam-planning is that. I order an 18 inch because that's what I wanted, I didn't order a stretched 18inch. Advertise as is. Sold a 12 inch wig for 18inch, paid for 250 density, got 180. STAY AWAY FROM THEM!!!
Response from WigfeverFeb 23, 2025
Honey,so sorry to hear that
could you pls send us some pictures to us email?
then we can check the specific situation to help you.
We did carefully check the order and the package to make sure everything was in good condition before shipping it out.
Before we ship any products, it undergoes several stages of quality checks.
About the length,the right method is measure the hair when stretch it to straight instead of measuring the weave hair directly,hope you can try to measure it.
About density,It may be due to the hair being squeezed during shipping,
looking at the hair is a bit thin, this is quite common, especially when hair is packaged tightly to ensure it arrives safely.
To restore its fullness, I recommend gently shaking the hair or fluffing it with your fingers.You’ll notice that the hair will look much fuller and more voluminous once it’s been properly fluffed.
AL
Amy L.
Highly UNRELIABLE.. BEWARE!!!!!!!
THIS IS THE MOST FRAUDULENT WIG VENDORS I HAVE EXPERIENCED ONLINE. NOT ONLY WILL THEY SUPPLY YOU WITH A HAIR FAAARRRRR BELOW YOUR EXPECTATIONS, BUT YOU CANNOT DROP YOUR HONEST REVIEW ON THEIR WEBSITE. I ORDERED AN 18INC HAIR BUT WHAT WAS DELIVERED WAS 12INC.... BROAD DAY LIGHT ROBBERS THATS WHAT WIGFEVER IS. NEVER EVER BE TOO CARRIED AWAY WITH THEIR BEAUTIFUL NONSENSE OF ADVERTISMENT ON ANY SOCIAL MEDIA PLATFORM OR YOU WILL REGRET.....
Response from WigfeverFeb 23, 2025
HI love
I’m so sorry to hear about this issue. Could you kindly send us a few pictures of the hair to our email? This will help us better understand the situation and find the best way to assist you.
Please rest assured that every order is carefully inspected and packaged to ensure it’s in perfect condition before shipping. We take quality very seriously and conduct multiple checks at each stage.
As for the length, the best way to measure it is by gently stretching the hair straight and then measuring it, rather than measuring it directly while it’s weaved. Could you try this method and let us know?
We truly appreciate your patience and understanding, and we’re here to make things right for you. Please don’t hesitate to reach out if you have any other questions or concerns!
TA
Tash
STAY AWAY FROM THEM
STAY AWAY FROM THEM. HAIR IS NOTHING LIKE WHAT WAS ADVERTISE. IT TANGLE UP IN ONE DAY .. TRASHY... THIN... WIG NOT FULL! FAKE PROMO VIDEOS‼️‼️👌🏿
Response from WigfeverFeb 23, 2025
HI love
I’m so sorry to hear about this issue. Could you kindly send us a few pictures of the hair to our email? This will help us better understand the situation and find the best way to assist you.
Regarding the tangling and density concerns, we’d love to provide guidance on proper care and maintenance, as well as explore options to address your concerns. Your satisfaction is our priority, and we’re committed to finding a solution that works for you.
KN
Krisztina N.
You DO NOT get what you see on the pictures!!
All these paid comments are crazy. I was lucky enough not to experience any scam company but all the paid comments convinced me to buy a wig from them and this was my first time feeling like im gonna be robbed with £200. Ordered the wig and it was extremely poor quality, there was like 2 strands of hair on the wig and the cap was extremely small. Hair also didnt look that fresh. I spent £30 shipping it back to them and I had to chase them up for a refund multiple times before they finally refunded me, i was surprised they even did. They kept on talking about swapping the wig or give me more discounts instead of a refund, like 6 times before they finally agreed for the refund, back and forth like in some kind of village market. Terrible experience and I DO NOT RECOMMEND buying from them. Very unprofessional, this cant be a legit company. Shame.
MW
Michelle W.
On top of failing to ship the wig when…d
On top of failing to ship the wig when they said they would, I spent almost $200 for a reddish brown straight hair wig and when I finally received it, it was terrible. I like to wash my wigs before washing them and it was a flyaway hairs galore. It sheds like a cat with gentle brushing. This wig is giving human hair mix. It doesn’t flat iron well either so this wig still looks a mess even after washing it. I am tired of trying to salvage it. It is going straight to the trash. 0/10 do not recommend.
Response from WigfeverJan 27, 2025
HI love
so sorry to hear that,Usually, colored hair has already been dyed once and requires more care to maintain its health. As long as you take good care of your hair, it can last for a long time.
may we know your specific usage method?no worries,you are our precious customer,we will try our best to help you.
TS
Tonya S.
I ordered a silky straight glueless 16…
I ordered a silky straight glueless 16 inch on Dec 4th… I am still waiting Dec 13th.
On their website it shows I have no orders at all.
The company sent me a email saying they have my order, after I had to email them.
When I signed into my account with them..still shows no order.. no processing.. no delivery.
I have not gotten any assurances and/or response to me wanting to CANCEL my $125 order.
I don’t know if it’s because the company is in China or what.
Which brings me to another point.
I thought the company was Black owned…since the all the people…“Influencers” are Black.
Very Bad customer service…VERY!
Don’t believe the hype by the “Influencers” the company uses.
The wigs/units they advertise…I’m still waiting to see if it’s REAL.. the same wigs/units.
My other suspicion..normal people call the WIGS…not UNITS.
I’m very disappointed and want my $125 back!
Response from WigfeverDec 18, 2024
honey,so sorry to hear that,
every order will have an order confirmation email, sometimes your email may not be correct, resulting in not receiving the email, or the email content may be mistaken for spam by your email,hope you can understand.
Due to the time difference, we may not have seen your request to cancel the order in a timely manner,if you want to cancel order,we will help you cancel it,because we are respect every customer's decision
may we know your order number?then we can help you.
SC
Sharon Crenshaw H.
Ordered a wig from this company on Nov…
Ordered a wig from this company on Nov 17th. Received merchandise quickly delivered on Nov 22. The wig is nothing like the wigs I’ve seen advertised. This wig is of very poor quality and I would not recommend using this company. Reached out to them via email and no one has responded. Will be contacting my bank. DO NOT is my advice!!!
Response from WigfeverDec 18, 2024
love,thank you for praising our shipping speed.
We apologize for not responding to your message in a timely manner due to the time difference, but we usually reply to your email within 12 hours.
Before we ship any products, it undergoes several stages of quality checks.
may we know the specific product problem you have encountered?
then we can help you