I bought a wig last month and i only put it on twice but the wig has been shedding so much that the whole lace is gone, i reached to them through emails, facebook and they ignored my msgs until finally i used watsapp and now they are blaming me for not moisturing the hair nd now,offering me 20£ refund,for selling me fake hair , im not happy at all very bad customer service
Response from WigfeverOct 15, 2025
We’re so sorry to hear about your experience. Our wigs are made from 100% human hair and are carefully inspected before shipping, so shedding like this is very uncommon. We always remind our customers to keep the wig moisturized to avoid dryness and breakage.
We already reached out to offer a solution and partial refund as a goodwill gesture. We truly value every customer and hope to improve your experience with us.
CS
Christine S.
I am writing tRequest for Resolution – Defective Wig and Return Denialo express my concern…
I am writing to express my concern regarding my recent order. Upon receiving the wig, I noticed that it was too large for my head, so I promptly initiated a return request. However, I was later informed that a “tiny hole” was found in the unit and that this disqualifies it from being returned.
I would like to emphasize that I only tried the unit on once to assess the fit. I did not apply any product, heat, or alterations of any kind. The small hole identified appears to be a manufacturing defect, not damage caused by use.
Additionally, I found it concerning that there is no readily available return address listed, which makes the return process unnecessarily difficult and gives the impression that returns are being intentionally discouraged.
Given these circumstances, I am kindly requesting that you honor the return and issue a refund or exchange, as the product arrived defective through no fault of my own.
--------------------------------------------------------
Thank you for your reply. Kindly advise how I proceed with the return process as mentioned.
Response from WigfeverOct 9, 2025
We’re truly sorry for the experience — that was never our intention. We completely understand your concern. If the wig is still in its original condition, we’ll be happy to process the return right away.
Thank you so much for your understanding and patience 🤍
RC
Rosemary C.
Why is there no order confirmation on…
Why is there no order confirmation on my order since the 30th of August and no response on WhatsApp or the comments on the app to contact you about concerns or complaints, this hair was suppose to get to me delivered on Tues day and order confirmation should have been sent after 48hrs
Response from WigfeverSep 8, 2025
We’re very sorry for the delay and the inconvenience this caused. Sometimes the system takes longer to update order confirmation and tracking, but please rest assured your order is being processed. We’ve reached out to you directly to assist
SH
Shirquana H.
I have been trying to reach this…
I have been trying to reach this company for a few days now. I ordered on 8/16 and have only received an order confirmation. On their site they say they have 24/7 customer service well that's not true, it askari states that they ship within 24 hrs on a business day if in stock. I've tried reaching out several times and nothing. Only one message asking for my order number, no response after that.
Response from WigfeverAug 23, 2025
Hi, Shirquana Hernandez. We sincerely apologize for the delay in responding to you. Because of the time difference, our reply may not have reached you as quickly as expected, but please be assured that we do take every message seriously.
We’ve checked your order, and it is being processed. We will share the tracking details with you shortly.
We are truly sorry for the inconvenience this caused and appreciate your patience. Please rest assured we are here to assist you until your order is safely in your hands.
JD
Joan D.
DO NOT BUY FROM THIS SITE!!!!!!
Where to begin ... first off I hate to be trite and state the obvious there is no way to leave zero stars ... The wig is beyond terrible ... as a Black woman I have A LOT of experience with wigs blended, real human hair and even synthetic .... this is the worst quality wig I have ever purchased ... it arrived the wig was coming out of the box the wig is shedding the hair is patchy and thin ... it smells of some kind of chemical fragrance almost like bug spray ... the part is like an inch and a half acrosss of straight lace the lace front portion looks cut and torn like someone had used this wig before we got it ... the hair looks like two different types of hair ... and the length is not even close to the reported 18" ... and now you are refusing to refund me my money ... clearly you send these "influencers" online different product than the rest of us do not worry I will be taking every opportunity to tell every one on every social media platform about the garbage wigs you sell for inflated prices and then refuse to reimburse customers after you rip them off!!!! Also will be reporting you to the BBB good luck you are going to need it ... trust me I am going to savage you on every available platform
Response from WigfeverAug 19, 2025
Hello love, 💖
We are truly sorry to hear about your experience — this is absolutely not the kind of impression we want you to have of our products. We take your feedback very seriously.
After carefully checking the pictures you sent, we did notice there is glue on the lace and a small notch near it. However, we want to clarify that this is not how our wigs are shipped. Our lace is always cut with professional tools, which cannot create that irregular shape. Please rest assured, all of our wigs are brand new when shipped.
Regarding the smell you mentioned, our products are strictly inspected before leaving the factory and should not carry any odor. We’re not sure if there might have been a misunderstanding here, but we do want to resolve this with you.
As for the length, if your wig is shorter than the 18 inches you ordered, could you please send us a picture of the measurement? We want to make sure you receive exactly what you paid for.
We promise we will not let you suffer any loss. If there is indeed a quality issue, we will take full responsibility and work out a proper solution for you.
Again, we sincerely apologize for the frustration caused, and we truly hope we can resolve this matter to your satisfaction.
With care,
CS
Comfort S.
Bad hair
They advertised human hair and supplied me synthetic hair. My whole head is in complete tangles. Reached out to them and they said they could see the tangles but could only give me a 20eueo refund and no replacement. Complete and total scammers. Dont lose your money to them
Response from WigfeverAug 18, 2025
We’re sorry for your experience. Our wigs are 100% human hair and inspected before shipping. Please contact us directly with your order details so we can recheck and provide a proper solution.
SB
Shantel B.
Wheres my order
Placed my order on 20th July and it still hasn't been dispatched. Keep being promised different dispacth dates but still not shipped.
Response from WigfeverAug 14, 2025
We sincerely apologize for the delay and the repeated changes in the dispatch date. This is far from the experience we want to provide.
The delay was due to our extended quality inspection process to ensure every item meets our standards before shipping, and we truly regret the inconvenience caused. We are now prioritizing your order to ensure it ships out as soon as possible, and we’ll share the tracking information immediately once it’s dispatched. Thank you for your patience and understanding.
LD
LoveMe D.
Never again !!
Sent me a 8inch when I paid for a 16inch made it impossible for me to return it not handing over return details. Stating I would pay for return and offered me a £8 redund!!! To make matters worse the bonnet in the bad had been used. Won't be ordering from them again.
Response from WigfeverAug 7, 2025
We're truly sorry to hear that you were disappointed with your order.
Please note that all of our wigs are carefully measured multiple times before shipping to ensure the hair is at — or slightly longer than — the stated length. If you feel the length is incorrect, we kindly invite you to send us a photo of the measurement. We take such concerns very seriously and will make sure you're not at a loss.
As for the return, we do provide return instructions upon request and are always here to assist. Regarding the bonnet, we want to assure you that all items are packed brand new and hygienically — we do not send used products under any circumstances.
We truly value every customer and regret that your experience didn’t reflect our usual standards. We'd still love to help make this right — please feel free to contact us again.
