Wholesale2b.comReviews of wholesale2b.com

So far, my experience is great in terms of customer service. Thanks to Lisa who is very much knowledgeable with my questions. I will update once I started integrating with Amazon and ebay and once they fully done my store. I can only rate now is customer service. UPDATE: I guess responding to a review after doing a good customer service once is not ideal. Never fall for it! If I can give it less than one I would. I paid $99 for nothing! The customer service replies after 2 days and still never resolves anything. My store was never built up and they screw up my email connection to my domain. I requested several times, and after hours of waiting, they just told me, the techs are not working on weekends, so I have to wait until Monday - meaning, my business stopped when they stopped! If they would have just replied earlier to my complaint, they could have seen it is before the weekend! Least bothered about your business. Most of their suppliers are closed or the websites are no longer open - I know because I looked at it one by one. YES, one by one. In my mind, if I don't get any support from them, let me do my due diligence and contact the suppliers to get some business at least - but to my surprise, some of the websites are not working, some profiles are doubled to make it look plenty, and some have skyrocket prices. Maybe out of 100 suppliers, there are 3 legit ones. I should have listened to my guts after reading the 1-star reviews, but no. I'm to blame on this. The 5-star reviews definitely are the reviews they asked at the beginning after doing one good deed - because you're new. Read it, mostly related to customer service and very less talk about their application.

I recently opened a new account with this company. I called customer service during normal business hours. I tried 3 different extension options and did not get a representative. I chose option for customer service, option for account holder and sales. No one picked up until the 4th time I called, and some guy picked up and yelled "stop calling". The amount of money I intend to spend, I am not interested in doing business with a company like this. Very unprofessional!

Mia was very helpful in answering my query...

Thanks for a rapid response

Their online system works really good from a technological perspective but unfortunately their wholesale vendors are not great. Most of them charge a ridiculous amount for shipping, making the product cost way above retail. For example one company charged 3.89 for cheap headphones which sounds like a great price, but they added $15 for shipping (when such a small item definitely wouldn't cost more than $5 to ship since it would be under 4 oz). Walmart sells similar products for $5, so how are you going to compete with that with ebay fees when your price is nearly $20. Obviously if the price is too high no one is going to buy from you. I think wholesale2b could be great if they started clamping down on excessive shipping charges - perhaps making it against the rules to charge so much on small items.

I recently had the pleasure of receiving exceptional service from Gelyn, and I couldn't be more impressed. From start to finish, Gelyn went above and beyond to ensure that my experience was nothing short of outstanding. Gelyn's professionalism, attention to detail, and dedication to customer satisfaction were truly remarkable. Not only did Gelyn address all of my questions promptly and thoroughly, but they also provided valuable insights and guidance every step of the way.

Lisa was great. Answered every question I had.. quick and easy

reina was very helpful