Whole Foods MarketReviews of wholefoodsmarket.com

Delivery experience through Amazon Prime: I ordered a Whole Foods delivery, and after the order arrived, I noticed that the tomatoes (7) were missing. Because I ordered through Amazon Prime delivery and we are under a Stay At Home order for Covid-19, I could not have the issue resolved directly at the store and contacted customer service chat at Amazon. I spent over a half an hour on chat, being told that I did not understand what I had ordered. After chatting with three separate people who each gave me incorrect information, I was finally given an address to which I could email a screenshot (my idea that I had to ask for more than once) to prove that I had ordered what I had ordered. Amazon did not offer to deliver the item, which is what I wanted, but only offered a refund - not helpful at all since I needed the tomatoes asap. Then, after this ridiculously frustrating and long conversation, no other remedy was offered. So I suggested a credit to my account. I found out today that a $5 credit has been offered somewhere on my account: horribly insufficient and terrible customer service.

I have to say that Whole Foods Market has become particularly bad since Jeff Bezos bought the grocer. It has only become more apparent and ugly in the face of the Coronavirus. Mr. Bezos is profiting from the enormous number of people who are ordering online yet his policy for hurting the customer has never been worse. Yesterday, I purchased a $25 Strawberry ShortCake from their bakery. I don't know about you, but I expect real whipped cream, fresh strawberries, strawberry jam on three layers of sponge cake. We were looking forward to this dessert, but when we opened the box, we found there was no whipped cream, just inexpensive frosting that was inedible. There were a few strawberries on top but none between the layers, only more frosting. At the bottom of the layer there were a few strawberries except they were rock hard frozen. It is apparent that the cake was not only made from poor ingredients but was previously frozen and not even properly thawed. Not only was this a big disappointment to my family as this represented false advertising but my experience the next day with Whole Food Market customer service was horrendous. Upon arriving at Whole Foods Market, I was summarily dismissed by the customer support team including the manager. They pointed to a decal on the window that says "During the Coronavirus, we are not accepting any returns, all sales were final" It did not matter whether the fruit was rotten, or whether the product was falsely advertised. Absolutely no returns. Basically, I can do nothing, other than take a picture of the cake and keep the bill and maybe months from now, they may return the money. I highly doubt it as I believe this is another excuse for a policy that Mr. Bezos put in place to steal more money from people who are hurting or laid off during this pandemic. I sadly miss the local bakery Mr. Bezos put out of business while he exploits the good name of Whole Foods Market before he took it over. Mr. Bezos looks at us as nothing more than dupes who he can overcharge and suck money out of regular hard working people.

The customer service has become horrible at the palm beach gardens store since coronavirus hit us. The employees at the customer service desk are rude, argumentative and have no interest in assisting with problems or concerns. It’s become like the airlines where they think they can violate customer rights by doing as they please in the name of “safety”. This is despite the fact that in the name of safety their own employees do not follow proper social distancing guidelines or protect their respiratory droplets from landing on a customers their vicinity. They falsely believe they are so busy that they don’t need to provide a service any longer. This is despite the fact that the customer service desk had 4 employees standing around doing nothing while I was the only customer at the desk.

Delivery System is Broken. You would think a company owned by Amazon could do better!!! What a JOKE. I am a long time Prime member and last week found it IMPOSSIBLE to establish a simple food order. Finally gave up and turned to Walmart for my Delivery who incidentally did an outstanding job filling and delivering our order. Amazon and Whole Foods need to get their “stuff“ together (would have used a different word if I didn’t think it would be used as a lame excuse to block my review).

Horrible elitist snake oil malarkey

Shame on Whole Foods at Medlick Bridge Georgia No sanitation wipes at front for carts, none at cashiers No one cleaning the whole time we were there especially at food bar. We sat in a mostly empty store eating and watched - no one cleaning And when I asked the management they said we’re sorry but we are out of wipes and that the staff should be cleaning - but they weren’t And no sign at enter an entrance as to their preventive measures Wow Very disappointed that others stores - national brand markets-are doing so much better than this store

During this corona virus pandemic, as a prime member I am supposed to be able to have food delivered. This is important because I am old and the virus stands a good chance of killing me. My local whole foods does not deliver. I am also unable to have food even delivered to my car in whole foods parking lots, because that is not how the system works. It only delivers to your home address, which it does not deliver to because it is near a non-delivering whole foods. When I complained and tried to get a little flexibility, I got a response "we are very excited about expanding to new markets, keep posted for development in the future. A nonresponse. Come on guys, you are supposed to be a health food store. This is also a time when we need to work together.

365 their main brand is from China that is why it is cheaper. They are charging us top dollar for products they get from China. their fish,chicken,fruits,vegtables,garlic,ginger and many more. Please stop shopping here they are not being honest.