Whole Foods MarketReviews of wholefoodsmarket.com

i bought qty 30 oysters today, and on the receipt also showed qty 30, but when I got home and want to wash the oysters and then realized only 25 in the bag which made me recall. When I bought the oyster, the man talked me he needed to 10mins and wanted me back later, now I starting to thinking maybe he did it on purpose in order to steel my 5 oysters. Hope I do do think too much but this feeling is really bad.

I just had a rather disappointing email correspondence with the customer service. I buy fish etc for a long time in Wholefoods, but that will stop. I got yesterday cod filet and Salomon filet. I cooked the cod with rice and was starting to eat when I saw a weird thing.... I removed it and it was a roundworm!!!! How disgusting!!!!! I found a second and stopped and wrote the customer service. They replied it’s common and it’s not harmful when the fish is cooked! And I should sent the receipt to get a refund. Really??? For finding disgusting parasites in my food? I bought fish always from Wholefoods because I thought it’s quality and save!!!! I wonder how often I ate roundworms in the past!!!!

Stopped to get Cornish hens today, didn’t see them out so I inquired at the butcher/meat counter. Neither of the employees working in that area didn’t know what a Cornish hen was ,”never heard of it”!!’ Unbelievable; this on top of fruit that is always rotten! The shelves are consistently empty ; and this was before Covid. The employees are always nasty and rude. Customer service does not exist.

How disappointing. This used to be our favorite market (High Street Kensington): excellent products, great choice, the feeling-good that gives you the fact of purchasing ethically. Not anymore. Little choice, the fresh produce gets worse and worse each week, personnel (when you can find them) lacking any knowledge of the staff they are selling. And the home delivery service is terrible. On the other hand, prices are exorbitant as usual. What has happened in the last couple of years? … right … Amazon happened …

WF use to be great. A wide selection of vegan foods, organic produce, etc.... Sighs but now, nothing but rotten produce, with damaged and wrong items,late or way too early deliveries (you shouldn't deliver a 9am delivery at 7am). It is a waiting game a time consuming trying to get a delivery or do a pick up just for their prices to go up. No thanks we have organic produce deliveries now along with Thrive.. Bye whole foods!

No returns! Seriously?? All other stores take returns. Ridiculous.

Somehow my review disappeared, as did my phone call to customer service, when I was supposed to comment on call, which was rude and short. Two days ago, I bought several pyrex containers, which I didn't see had dividers in them, which I didn't want. Even though these were factory sealed, I was told I could not return until COVID over, and I better have a receipt. I probably spend $1000-1500 a month, and when people say you are over priced, I used to be able to say you had good customer service. However, that has not been the case lately, and even more frustrated with customer service being rude and short, and cut off several times! I guess Whole Foods and Amazon are doing well enough, they don't need customer service. I understand we are all under stress with Covid, as I work with Covid patients. Brian M

Nice store to shop at but the if you have a problem with a purchase like I did when buying a snack that should of been on sale and you would think I was buying a car with the amount of hoops they kept asking me and then proclaiming the product was indeed not on sale. What happened to the customer is always right? Anyways, they take there customers for granted and the hype just isn’t good enough to take the crap from this corporate giant of a store. In summary: Lousy non-existent customer service! I’m good with Safeway or Costco!