Whole Foods MarketReviews of wholefoodsmarket.com

I buy all my groceries at Whole Foods for many years and after I moved to Austin I make my purchases at the nearest Store "Gateway" which I now call gateway to hell. I've been mistreated in this gateway to hell three times. I am a very understanding person and try to think the other person could be going through hard times, but it was not the same employee. The other day one bumped into me by the coffee section and didn't even care to apologize. Another day a cashier overpacked the paper bag because I forgot my bags and told me "you can hold the bottom of the bag so you don't drop your stuff", today I ordered pick up and there were missing items. I told the guys at the pick up area, he responded "I don't have your order list to check if you ordered the missing items, sorry", I had to call customer service and ask for a refund and buy the items again.

Dirty Dirty Dirty! This place needs An inspection from obviously from someone from home office. Everyone under is not doing their job! Plus it smells like old fish from seafood! The standards are sub standard!

I went in whole foods Mountain Brook store yesterday spent almost 300.00 and ended up with 2 baskets of groceries . I am elder and I asked for help with 3 baskets , a big tall girl with many pigtails wouldn’t help me . The cashier apologized and said you will just have to go take one basket to the car and come back for the other . i said I can’t do that . I need help ! I literally just came from physical therapy . finally they did get a nice young black man that helped me . I called the manager and told him how badly I was treated . Every othet store in town always has people offering to help . This is bad management !!

I placed a grocery order yesterday morning, early. The only choice I had for delivery was 4-5pm and I paid the extra for delivery. My family and I thought it would be nice to go out to dinner for a change, so we booked out reservation for 5:30pm. Five o'clock rolled around, and no order. What's interesting is that they emailed me an hour before telling me that my order was complete. Sadly, my family went to dinner without me, and guess what time the groceries showed up?.............6:45pm. And to make matters worse, the guy just ran up to my door, left the bags and ran back to his car. I looked it up...... his name was Evan. Didn't even ring the doorbell. Thank goodness, I was checking every ten minutes. Lousy, lousy service. I will not use them again and will pass along the experience.

foreign object in my food!

Horrible service. Of the 15 items I ordered, 8 of them were missing upon delivery with no communication about it. When I finally got to the right person by phone, they informed me that no service would be available for days to replace the missing items, because they were too busy. How is it that a new order takes priority over a customer that ordered first but got screwed?? So they screw up once by not delivering food that was expected and then screw the customer a second time by not bothering to prioritize fixing the mistake.

The delivery people repeatedly ignore delivery instructions. Don't count on receiving your order if you're not home.

We began using Whole Foods delivery during the pandemic. I didn't expect the kind of care I take in selecting my own groceries. But over time, there have been enough lapses that I'm no longer willing to use their delivery service. I cannot count the times that I open a bag expecting the produce I ordered only to discover I didn't get what I ordered, especially when dealing with produce. There have also been numerous times that items are packed into our bag that we didn't order. Like, how does someone use a pound of jalapeno peppers? Today was the last straw. I placed an order early this morning and stayed home during the delivery window. Well after that window passed by I went online only to see that our order was cancelled due to "an internal problem." In trying to get this resolved, I was cycled through three different people. Each time, they gave the same, I'm so sorry you had this experience, we appreciate you, let us do better. But each one also pushed for a positive review. 30 minutes to confirm the order was cancelled (That didn't show on the order status), and the charge was cancelled or refunded. My time is precious and I'm no longer willing to risk my time with this service.