WhitesmokeReviews of whitesmoke.com

It is a scam. They claim they are a world-class company! What a joke! It is a one-person scam co! The application is buggy. Their customer services is only one dis-respectful person! Close the chat once he sees my name because I ask for a full refund! Be away from them.

This is a scam! The activation code does not work and they do not reply to e-mails or provide phone number. Stay away!

I bought this Product 18 feb 2019. I found out is not working .. Give wrong suggestions, disorganize the text and sometimes delete the whole paragraph without a possibility of undoing it with one click. I have to retrieve word by word . A lot of bugs. I wasted alot of time correcting all the mistakes the program did to the text ....I requested REFUND and cancellation. They don't answer what you ask them or solve the problem you are facing ....They bombard you with new activation codes and sales or come with the instructions you didn't ask for. I have asked for the refund since day one ...they never answer that question. In their policy they write that you can cancel and get refund within 7 days and they respond within 48 hours. I have left 4 tickets within 10 days since i bought the product and they haven't open any of them . A person calling himself Shayne asked me to write directly to him/her ....but NEVER reply what I ask which if a REFUND. Stay AWAY I will update .

I have never seen such a worst customer service. The software has 30-40% accuracy, far lower than I thought. I have been requesting a refund from day 1 and even after 10 days no answer from customer service. Please don't make mistake buying this tool. Check other available tools, might be a little expensive but worth the result and service.

The worst customer service I have ever seen, The lifetime licenses doesn't work any more ,no response from customer services , waste of my 100£ money Don't buy from this company

Worst products and customer service ever! Their products were so buggy and messed up my texts all the time. Their customer service was even worse. I haven't heard anything from them since my request for a refund three days ago. When I tried to send them another email to their billing department, the email couldn't go through. I wonder if their company is still in business. Never use their services again!

Do not buy from this company. I have been a user for many years. Have two-lifetime licenses. After my hard drive crash, tried to reinstall on a new drive. Activation key doesn’t work. It is more than 2 months as I am trying to get tech support. The phone number doesn't work. Nobody returns messages. Tickets left unassigned, with automated emails threatening to close the ticket after 72 hours. Shame. Good software but none existing support. Reputation is in a gutter.

Do not purchase from this company! Once you purchase the software you can not get in touch with anyone for support. I have not been able to get access to this application since I purchased it last month and have made 9 attempts to contact them. No one answers the 800 sales number or responds to messages. When you open a support ticket, it goes unanswered and unresolved. They only send you an automated response saying they will close your dispute because they have not heard back from you. I've just opened a case with Paypal to try and get my money back - hopefully, it will get resolved this way.