WhitesmokeReviews of whitesmoke.com

Purchased a "WhiteSmoke Premium Expert - Lifetime plan" but no longer able to us after 3 years. I am told to pay further subscription to continue use their product despite previously purchased a Lifetime Plan. Stay away from dealing with this company. They attempt to SCAM the consumer with misleading advertisement or fraudulent action.

This review is for Whitesmoke grammar check. READ THE TERMS UNDER GOVERNING LAWS before you purchase!!!!! With very good reason my employer will not allow me to download software for the following reason. 1). One very glaring issue in the Terms under Governing Laws, stating “the Terms are governed and interpreted pursuant to the laws of the State of Israel”. 2). Also, in the EULA, section 1.6, it states “In the course of using the Software or the Service, text you create (which may include personal or sensitive information) is forwarded to Licensor for analysis.” There are probably many other unacceptable sections in those documents but the above for mentioned was enough for my employer to say not acceptable terms. Just wish I would have checked before purchasing a year subscription for $138...of course I called within hours of purchase to request refund with no success.

Urgent Request for technical Support. have used your product for at least 6 years. I renewed in March downloaded the update and ran install. I keep getting an error message (R6034). I have called for support over 5 times and Sent at least 5 contact messages since March but NOT ONE RESPONSE. After I read the reviews I understand why The better Business Bureau has WhiteSmoke rated an "F", (its lowest score>

This company does not deserve to exist. They are the worst kind of people. They do not support after selling their software. I purchased the premium version of the software and it stopped working within a week. I contacted the support. But they did not reply. After waiting for a few days I reinstalled the software. Now, the product key they sold to me did not work. I mailed them several times, but they never replied. I raised several tickets on their customer portal,but they never even opened it. I finally gave up on them. Do not buy their software.

Don't buy this software, it is completely a scam. I have also trapped by them.

I really wish I had read the reviews before I bought this. The company's software is appalling but the customer service is far far worse. I initially asked for a trial of the software, they said they don't provide it but will give me a refund if I'm not happy with the software and request it within a week. I downloaded the software - it was terrible - so I requested the refund within minutes of downloading it. I received no refund and no reply from continuous emails. I'm now in the process of escalating the matter in order to get my money back. PLEASE PLEASE avoid this company. It's a SCAM

I installed it one laptop but my laptop crashed. So I wanted to change my subscription from old laptop to new laptop. I wrote to them more than 10 times. I tried to call them from India too. But their service is pathetic. No one should go for this. Grammarly is the best so far.

Very Very Bad Customer Service!! May be scam. I renewed my Whitesmoke license in February of this year. It worked for a few days and stopped working. I have sent several emails to the company and made several phone calls. My phone calls were never returned despite leaving several messages. After following up with several emails, someone replied and said my license purchase was from a few years ago and that's why it isn't working. I replied stating that I purchased a new license in February, 2019. I even provided the paypal transaction code for payment. Till date, I still have not heard back from them and my money has not been refunded. Gloria Ejiro