ive been reaching out to the email provided on the website and hav not received a response, nor have i received and shipping info for my order. i emailed 4 different times and still have not received a single response. whoevers replying to the reviews here keeps telling other people to email the company email, but it seem like me nor anybody else is getting any responses.
AL
Alexandra
SCAM and bait and switch company that is disgusting
I order a pair of checkered biker shorts size M. The photos in the listing are of a woman and that's the style of shorts I wanted.
They sent me a giant pair of men checkered shorts that are NOT biker style and are instead baggy and made out of garbage material.
I emailed them for help, twice. No response either time.
This is a total bait and switch site. You order, don't get what you paid for, and then when you email them for help, they ignore you.
This is a site to order from if you enjoy the following: NOT getting what you paid for, being sent something of poor quality that is not what's shown in photos, and then being ignored via email when you need help.
Stay far away from them unless you like getting screwed out of money.
LI
Left in the D.
SCAM
I ordered my package a year ago and have tried several times to get an answer on where it is as it was never delivered. The tracking information provides no way to get in touch with the delivery company. It says it made it to my country but that is it. Never delivered. I will never spend money with this company again and I would suggest the same for everyone else.
Response from White Market USAJan 30, 2026
Hi Left in the dark,
I am so sorry for your negative experience with us. Unfortunately for us, we cannot cover packages over 1 year ago. As for your situation, I believe one of our representatives tried to help you however you address changed after the order was sent out. In this situation, we are not able to cover the order until the item is returned back to us.
All the best,
LS
Lucas S.
Bientôt 2026 toujours aucun…
Bientôt 2026 toujours aucun remboursement 140 € quand même
JD
Johanne D.
You are liars and thieves.
I sended you emails in the first six months to be refunded and you know it.
You never replied.
Response from White Market USANov 2, 2025
Hi Johanne,
You are not eligible for a refund because you order was delivered to you. We did not get your order back in our return warehouse so we cannot refund you.
JE
Jessica
They sent me the wrong item and I have…
They sent me the wrong item and I have to pay the return shipping to Canada from the USA without any guarantee they will refund me. DO NOT SHOP HERE. They took almost a week to respond and won’t answer follow-up emails. I just lost my money, terrible experience.
Response from White Market USAOct 6, 2025
Hi Jessica,
Thank you for your review. If the item is not flawed, unfortunately we cannot cover the shipping cost because our shipping to our customers are free.
If you'd like us to review your order again, please don't hesitate to email us again and or support team can open a dispute for your order right away!
EJ
Ejona
Poor experience, never buying again
Unfortunately, I have a similar experience regarding the poor customer service that many others have shared here as well. I made my first order, a pair of socks, which arrived on September 20th (the item was dispatched from China, the delivery was actually fast), but on the wrong color. I understand that such things happen sometimes, so I reached out to the customer service team for a solution i.e. to get a new pair of my chosen color (or a refund if they are not available), but the only response that I received, 8 days ago, was an offer to get store credit, which I didn't agree to because I don't see the point. Since then, I haven't received any response or updates from them. Not sure how busy they are, but considering how much faster they respond to negative reviews here, I guess they are just ignoring me.
Anyways, be careful with them in case you order something. My first order was a very small one, precisely because I didn't want to risk it given the negative reviews here. The quality of the socks is just mehh (as you would expect from mass-produced textiles from China), but I already knew that, so it was fine by me to overpay just for the cool design.
Edit/response: I have already emailed you today, just before posting this review here, and gave you my feedback directly (order #6962056). Please save the apologies, stop with the delay tactics, and take some accountability for your perpetual poor service.
Update 1: No update, ofc they don't respond no matter how many follow-up emails you send.
Update 2: On Oct 8, they finally responded and confirmed that a refund would be issued within 1-7 business days. A month has passed, and I've not received that refund still. I sent an email to remind them, and unsurprisingly, they did not respond...Never again!
Response from White Market USAOct 2, 2025
Hi Ejona,
Thank you or you review. We are so sorry for this, if you can email us again at [email protected], I will be sure to get our team to check on this for you and rectify it!
All the best,
RL
Ruthairath L.
I ordered the CH beanie hat since June…
I ordered the CH beanie hat since June 13th, i haven’t received it yet. I contacted the company via email for last two months . They replied that they would refund me the money. Until now I haven’t received any refund from them. There was about 10 emails that responded back and forth. But no refund has been issued.
Response from White Market USASep 11, 2025
Hi Ruthairath,
Thank you for your review. If your item was not sent, we can certainly issue you a full refund. Please email us at [email protected] with your order number and we can check that for you asap!
All the best,