White, Jacobs & Associates is a premier consumer services firm. WJA offers an aggressive alternative to credit repair and debt settlement - Attorney Powered.
White, Jacobs & Associates (whitejacobs.com) has 281 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
whitejacobs.com
Website
whitejacobs.com
Category
Legal Service Providers
Location
Plano, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 21% of reviews.
Latest
Most recent review: March 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Chris at White, Jacobs & Associates has been a tremendous asset in getting our credit corrected and fixed. My wife and I went from a hopeless situation thinking that we will never attain the financial freedom we want, since we were getting docked with high interest "punishment" on anything credit or finance related. My previous attempts at getting my credit repaired had failed until I became a client of White, Jacobs, and Associates. In a few months' time, we saw our scores go up and our credit improve. Chris made it very clear to me that this is a two-way process. Communication is the key, and ensuring correspondence from creditors is passed to him to review and process is the key. We followed all his advice and saw the inaccuracies getting removed from our credit. Now we are homeowners. Thank you Chris for the hard work and dedication, and for always helping us keep our hopes high.
DS
Debbie S.
I could not ask for better service.
I could not ask for better service.
From day one my Credit Analyst Jared Briscoe has been amazing. He explained the whole process to me for cleaning up my credit report step by step.
I started this process in December and as of date my credit scores have increased across all 3 agencies 100 plus points.
Jared is always prompt in responding back to my emails. Highly recommend White, Jacobs & Associates and Jared Briscoe.
NM
Nicole M.
Positive results and great customer service!
When I came to White Jacobs and associates my credit score was a 587 as I was attempting to purchase a home. The credit analyst, Zack Sandoval, helped me with every question I had and got my credit score to a 630. I am now in the process of closing on my home eight months later. I really appreciate their services and the customer service received throughout this process. I would recommend them to anyone wishing to repair their credit and help reach their dreams.
TO
Towanda
Omg what a waste of money & time
Omg what a waste of money & time. I could of used that money to settle the disputes. I have never been more disgusted in my life. No one gives me statuses or follow ups, not so much as a plan of action or portal. Then you are on the line with no promises or guarantees. My score dropped with them. All they did was open a bunch of disputes and dispute remarks. It’s a SCAM to take people money they know from day one they are not going to help repair your credit. Please spare yourself a VERY EXPENSIVE lesson. You can do a better job yourself.
Response from White, Jacobs & AssociatesMar 26, 2021
Please know we have left you multiple messages and sent multiple emails in an attempt to find out why you would not give an honest review. To date, we have not received a response from you. As you can see from your client portal, we have had a high level of success on your file. Unfortunately, when you incur MANY new collections, while enrolled in the services, this will cause your credit score to have diminished results. We would like every opportunity to assist you and get you on the right track in order to achieve your credit goals and we ask that you contact us.
BE
Bryan E.
I want to start off by saying WOW
I want to start off by saying WOW! I first heard of Leann Daniel of White Jacobs & Associates through a client of mine that was very happy with her services. The first time I talked to Leann she made such a great impression on me. She {Leann} explained to me exactly how their process worked, and she kept her word 100%. I had quite of few problems on my credit report. Some my fault, others were not. I had an average score from all 3 credit bureaus at a 524. After 4 & 3/4 months I have a credit score of 660 and a good rating. Leann and her team were able to get an important part of my life back to me, and they were always so easy to get on the phone when i had a question.(never went to voicemail once.) This is my I started out with a WOW. To all those at White Jacobs & Associates and the best person I have ever had the privilege working with Leann Daniel, THANK YOU, THANK YOU, THANK YOU.
BS
Brenda S.
Miracle Workers
White, Jacobs & Assoc. was referred to us by an acquaintance. From the start of our experience, we worked with a young man (Will) who clearly explained what was going to take place & approximately how long it would take to do it. They were honest, upfront & kept us informed of everything that was happening. Just as they said, within 3 months of our start date, they completed the repair, allowing us to finish with our refinance. I was also very impressed with a young lady named Lori who was extremely polite, professional & friendly. When an extra month of a draft was taken out by mistake she immediately took it upon herself to correct this & within 2 days had it back in our account. I would highly recommend White Jacobs & Assoc. to anyone needing a credit repair miracle!
WH
Wahid H.
White jacobs and associates promised me to fix my…
A associate from white jacobs and associates promised me to fix my credit and help me and my family but never deliverd they kept charging me for almost 6 months took over 1k and then never responded to my calls or emails at times finally edger called and said all this takes times I told him it's been almost 6 months I told him why u charging me a document he never told me about over 100 a month he said didn't I tell u everything about this company is a lie they took. My money I had to call the collections and pay them off anybody using this company please don't use them they owner she was a women she would yell over me when I talk to her when she finally called me they will not help u but just charge u money please again stay away from this company
Response from White, Jacobs & AssociatesDec 22, 2020
While we respect your point of view regarding your experience, it's essential to express the whole truth when posting a negative review. Specifically, it's prudent to be forthcoming with the timeline and events that took place. You were NOT in the services for a total of 6 months. In fact, you issued a charge-back for the monthly fees prior to the 90-day mark. This is a critical point to consider because our process has FOUR (4) rounds, and we only had the opportunity to work on the file for TWO (2) rounds. When we spoke with you on the phone, we addressed next steps, success rate, and the fact you had NEW derogatory information on your credit report. As a courtesy we agreed to work on these items for you, however you refused to provide any results from the previous round of disputes and audits. Our agreement strictly states we require client participation (paying bills on time, sending us results, ect.) and if we do not have any success after 180 days then you are entitled to a refund. Unfortunately, you refused to "help us help you" on any level. Please know that our goal has always been (and continues to be) to move forward, so if you would like us to complete the work on your file we would be happy to do so. Also, if you prefer not to work with your original analyst we can assist you in transitioning to our client services director. We hope to hear from you soon.
CS
Christie S.
Tyler Fortenberry is Awesome!!!
I have been referring my clients to Tyler Fortenberry at White Jacobs and Associates for the past five years . He not only keeps the clients updated on the status, but he also keeps me in the loop so I know how and when I can help them. He always returns my calls and emails. He is always so quick to help even if it for a quick fix. He is great and answering all my questions!! I will continue using Tyler because I know that is reliable and gets the job done!!