Josh C.
SCAM
I am moving it to 2 stars after 3 attempts and nearly a month I got a shipment. 4 bottles total. 2 were bottles I have had in the past and 2 were new to me. Retail was roughly the amount I spent but it's not worth the hassle. Customer service is fair and shipping is a mess. Right now, I am leaning towards this being a scam. They have my 300 bucks, and I have nothing but a cryptic message from "maybe" FedEx saying your shipment was damaged and was returned to the sender. I called the help number and spoke to a guy who made me feel sure I was being scammed. I sent an email and was told by Kirk on 7/15 3:33 PM local to expect a new shipping label "shortly." When I replied the morning of 7/16, Kirk told me they were processing a replacement, and he repeatedly said sorry. Now it's 7/16 8PM local and no shipping label. Bye bye, 300 bucks. I hope my $300 stupid tax and this post help someone avoid a scam.
Response from Whiskey LibraryAug 25, 2025
Hi Josh, We’re very sorry that your experience wasn’t smooth and understand how frustrating the delays and confusion must have been. Please know that we take situations like this seriously and are always working to improve our shipping and communication processes. We’re glad we were ultimately able to get your order to you, and we truly appreciate your patience throughout the process. Cheers, The Whiskey Library Team