Whiskey LibraryReviews of whiskeylibrary.com

Response from Whiskey LibraryJul 3, 2026

Hi Ken, Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience. We understand how frustrating it must have been to receive a box that appeared to be missing a bottle, especially when the tasting cards didn't match the contents. We sincerely apologize for the inconvenience. We weren't able to find any previous support requests regarding this issue, but our support team will be reaching out to you shortly to investigate what happened and make this right. We appreciate you bringing this to our attention and the opportunity to resolve it for you. Cheers The Whiskey Library Support Team.

Response from Whiskey LibraryJun 30, 2026

Hi Michael, Thank you for taking the time to share your feedback. We're truly sorry for the frustration and concern this experience has caused, especially with the delay in shipping and the difficulty reaching us. We understand how disappointing that can be. Please accept our sincere apologies. We’ll see to it that we make this right and ensure your concerns are addressed as quickly as possible. If you haven't already, please continue working with our support team at [email protected], and we'll do everything we can to resolve this for you. We appreciate your patience and the opportunity to improve your experience. Cheers The Whiskey Library Support Team.

Response from Whiskey LibraryJun 3, 2026

Hi Daniel, Thank you for sharing your feedback. We’re sorry to hear that you didn’t feel the bourbon in your box provided the value you were expecting. We understand that everyone’s tastes and expectations are different, and we never want our members to feel disappointed with their experience. We appreciate your honesty and will use your feedback to continue improving our selections and overall experience. If you'd like to discuss your order further, please feel free to reach out to our support team at [email protected] and we’ll be glad to help. Cheers The Whiskey Library Support Team.

Response from Whiskey LibraryMay 20, 2026

Hi there, Thank you for taking the time to share your honest feedback. We’re truly sorry to hear that your experience with the Doc Holliday box and the follow-up Mystery Boxes did not meet your expectations. We understand how frustrating it can feel when the experience doesn’t match the excitement of the original offer. We also sincerely apologize for the disappointment you experienced with our customer service and communication. Your feedback is being taken seriously, and we’ll absolutely use it to improve both our product experience and the way we support our community moving forward. If you’re open to it, you’re always welcome to reach out to us at [email protected] and we’d be glad to help however we can. Cheers The Whiskey Library Support Team.

Response from Whiskey LibraryMay 20, 2026

Hi Michael, Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration and disappointment this experience has caused. We completely understand your concerns regarding the shipping delays, tracking status, and the communication you received from our team. We know that repeated delays and unclear updates can damage trust, and that’s not the experience we want for our customers. Your feedback is being taken seriously, and we’ll absolutely use it to improve both our fulfillment process and communication moving forward. Please feel free to reach out to us directly at [email protected] if you’re willing to give us the opportunity to make things right. Cheers The Whiskey Library Support Team.

Response from Whiskey LibraryMay 7, 2026

Hi Patrick, Thank you for your feedback, and we’re very sorry to hear about the late delivery of your order. We completely understand how frustrating this must be. Our support team has already reached out to you and is currently awaiting your response so we can look into this and resolve it as quickly as possible. Please feel free to reply at your convenience or contact us directly at [email protected] so we can get this sorted for you right away. We appreciate your patience and the opportunity to make this right. Cheers The Whiskey Library Support Team.

Response from Whiskey LibraryApr 9, 2026

Hi Brandon Jay, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the repeated shipping issues, delays in communication, and the damaged bottle you received—this is certainly not the experience we aim to provide our community. We understand how frustrating it must have been to encounter multiple problems, especially with both our system and the delivery process. Please know that your case has been escalated, and our support team is actively reviewing the situation and will be reaching out to you directly to make this right. You’re also always welcome to contact us at [email protected] if there’s anything further you’d like to share in the meantime. We genuinely appreciate your feedback, as it helps us improve, and we hope we’ll have the opportunity to restore your confidence in us. Cheers The Whiskey Library Support Team.

Response from Whiskey LibraryMar 11, 2026

Hi Mary, Thank you for taking the time to share your feedback. We’re very sorry to hear that you didn’t receive your order—that’s certainly not the experience we want for our customers. After looking into this, it appears the carrier attempted delivery three times, and the package was unfortunately returned to our warehouse. Our support team has reached out to you by email and will be contacting you again to help resolve this and get everything sorted out. We truly appreciate your patience and the opportunity to make this right. If you have any questions in the meantime, please feel free to reach out to us at [email protected] and we’ll be glad to assist. Cheers The Whiskey Library Support Team.