Melanie C.
I started with a Doc Holliday gift set…
I started with a Doc Holliday gift set for a gift for my husband that arrived with a manufacturer defect. It should have never been shipped as it was. It was an anniversary present. Quite embarrassing when he opened it. Now on our 4th mystery box order and I was hoping they would get better. They don’t. I keep seeing how some certain members (a select few seems to be the same ones) get these fantastic boxes and here the rest of us have the bottom of barrel it seems. This last one had a delay in shipping. When I reached out to customer support they sent me tracking information and told me it had been shipped. Only the tracking information was just a number and it showed that a label was created. It didn’t show a package scanned or picked up by UPS. There was no email update that said my order shipped, no update on Shop. UPS app did not show any updates. The tracking information received also came back to a weird little bodega shop in NY. When I brought this up to the founder in the FB group chat, the founder immediately said he would take care of it. What do you know? My package was actually shipped then! It shouldn’t take all this to get an order moving. I canceled my subscription. I still have a gift card to use. Oh well. It can expire.
Response from Whiskey LibraryMay 7, 2026
Hi Melanie, Thank you for taking the time to share your feedback with us. We’re truly sorry for the issues you experienced with both the gift set and your Mystery Box orders, as well as the frustration around shipping updates and communication. That’s not the experience we aim to deliver. We sincerely appreciate your honesty, and we’ll be using this to improve our products and service going forward. If you’d still like help with your remaining gift card, our team is always here at [email protected] and happy to assist. We’re sorry we missed the mark, and we’re committed to doing better moving forward. Cheers The Whiskey Library Support Team.