V M.
Absolutely do not order from this…
Absolutely do not order from this company. They do not care about customer service or satisfaction. Ans they’re over priced on top of it. We order a gift for my brothers wedding, on their website it states that ups requires a signature upon delivery. No one signed for this package because it was placed in the literal trash! It was deliver to the address but placed on top of trash cans. By the time my brother got home there was nothing there. UPS provided photos of their delivery. But I’m wondering why they didn’t deliver it to a door, for a signature. My only guess is that whiskey caviar did not pay for that service. Anyways upon reaching out to them they offered zero solution as if this was my fault and took zero accountability and just blamed the shipping company. Instead of offering a replacement or half replacement half refund, or even a full refund. They chose to stop responding. And and decided to just keep our money. We’re trying to work with PayPal in recovery but they as well are blaming the shipper. Neither is very helpful in resolve the matter. I could maybe understand if this was a 50-100$ but we’re talking 400$ that they think they can just run away with. And maybe they will, but I will keep appealing and reach out to the credit card company that may be more successful. Until we recieve a refund I will leave the review of our experience wherever I can. We have proof of emails and delivery photos to show proof. They seem to be a scam company only interested in taking peoples money, because they definitely lied about delivery service, and they don’t care about customers at all. This is not the Way to do business.
Response from Whiskey CaviarOct 19, 2024
Hello, We sincerely apologize that this situation has left you dissatisfied, and we appreciate you taking the time to share your experience. Our intention is never to cause frustration or leave a customer feeling unheard. We want to address this matter as transparently as possible. First and foremost, we want to clarify that we entrust UPS, a reliable shipping partner, to handle all deliveries. Our records indicate that the package was delivered to the correct address, as confirmed by the photo evidence from UPS. We deeply regret that it was placed in an inappropriate location, and we acknowledged the distress this caused. The responsibility of delivery, including location choice, lies solely with UPS based on their guidelines and procedures. We addressed this discrepancy directly with UPS, but the claim that we filed on your behalf was denied as they have proof of delivering your order. We understand that losing a gift of this significance is both disappointing and frustrating. While our company was not directly involved in the delivery mishap, we certainly don't want our customers to feel abandoned. Our support team reached out to UPS multiple times to resolve this, and they concluded that it was not their fault as it was delivered. PayPal did their own investigation and also sided with us and UPS. We packaged your order, sent it out in a timely manner, and UPS delivered it to the provided address. Calling us a "scam company" for something completely out of our hands is extremely unfair. Best regards, Christian K. President, WC Enterprises



